Best practices Brand ambassadors Coaching Definition 
CSM Magazine
DECEMBER 28, 2021
Most importantly, they are brand ambassadors for their company. The definition in this Forbes article from several years ago still applies and should serve as the foundation for the rest of this discussion: How do you know if your employees are engaged? This enthusiasm is evident to customers on the other end.
aircall
MARCH 16, 2018
Thoughtful training leads to well-informed and productive customer support agents, but no amount of coaching can make up for understaffing or a possibly incorrect hire. The product will change and policies will be updated — veteran agents, as well as new hires, can always use an occasional refresher on company best practices.
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