Fonolo

JULY 5, 2023

The best way to approach customer service is to be proactive: solve a problem before a customer notices and their respect and appreciation of your brand will get a massive boost. Customers don’t want to call you in the first place. They definitely don’t want to call you twice. And don’t forget to follow up!

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

aircall

MARCH 16, 2018

To tell if a candidate is ready to take on a customer support or call center position, team leads and managers should thoroughly screen candidates. The product will change and policies will be updated — veteran agents, as well as new hires, can always use an occasional refresher on company best practices.

Customer Support 88

Customer Support Brand ambassadors Morale Surveys 88

Fonolo

AUGUST 25, 2020

The Executive Guide to Improving 6 Call Center Metrics. Best Practices for Creating Customer Perception Surveys. Best Practices for Creating Customer Perception Surveys. Here are some other general best practices to keep in mind while creating your survey: Keep it short and simple.

Surveys 119

Surveys Brand ambassadors Feedback Best practices 119