PeopleMetrics

MARCH 1, 2017

The definition of your own "how" is foundational to successful habits of making decisions for your customers. Customer-centric decision making should extend to all practices at your bank with those related to talent acquisition, motivation and retention being the most essential.

Customer centricity 61

Customer centricity Best practices Banking Brand ambassadors 61

Fonolo

JULY 5, 2023

The best way to approach customer service is to be proactive: solve a problem before a customer notices and their respect and appreciation of your brand will get a massive boost. They definitely don’t want to call you twice. Qualitative customer feedback is essential. Customers don’t want to call you in the first place.

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

CSM Magazine

DECEMBER 28, 2021

Most importantly, they are brand ambassadors for their company. The definition in this Forbes article from several years ago still applies and should serve as the foundation for the rest of this discussion: How do you know if your employees are engaged? This enthusiasm is evident to customers on the other end.

Employee engagement 59

Employee engagement Customer Experience Coaching Brand ambassadors 59

Fonolo

AUGUST 25, 2020

Or perhaps you’re looking for information on how the general public perceives your brand in relation to your competitors. Are you simply looking for specific feedback on a new product or service? Best Practices for Creating Customer Perception Surveys. customersurveys #feedback Click To Tweet.

Surveys 119

Surveys Brand ambassadors Feedback Best practices 119