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Customer Perception: The Complete Guide

Fonolo

The best way to approach customer service is to be proactive: solve a problem before a customer notices and their respect and appreciation of your brand will get a massive boost. They definitely don’t want to call you twice. What industry do you work in?” Customers don’t want to call you in the first place.

Surveys 104
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How to Create a Great Customer Perception Survey

Fonolo

Best Practices for Creating Customer Perception Surveys. Here are some other general best practices to keep in mind while creating your survey: Keep it short and simple. They’ve become an industry standard, which helps because customers know how to answer them quickly. Make sure you include these too!

Surveys 119