PeopleMetrics

MARCH 1, 2017

The elements of each banking customer experience, of course, will likely blend together: many banks will offer similar savings and loan products, as well as deliver services via branch, contact center, online, and digital channels. But "how" each bank designs and delivers those elements is what sets its experience apart from the rest.

Customer centricity 61

Customer centricity Best practices Banking Brand ambassadors 61

Fonolo

JULY 5, 2023

The best way to approach customer service is to be proactive: solve a problem before a customer notices and their respect and appreciation of your brand will get a massive boost. They definitely don’t want to call you twice. Customers don’t want to call you in the first place. And don’t forget to follow up!

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

CSM Magazine

DECEMBER 28, 2021

Most importantly, they are brand ambassadors for their company. The definition in this Forbes article from several years ago still applies and should serve as the foundation for the rest of this discussion: How do you know if your employees are engaged? This enthusiasm is evident to customers on the other end.

Employee engagement 59

Employee engagement Customer Experience Coaching Brand ambassadors 59

Fonolo

AUGUST 25, 2020

Best Practices for Creating Customer Perception Surveys. Here are some other general best practices to keep in mind while creating your survey: Keep it short and simple. The final question type allows us to collect the most valuable types of information for the brand perception researcher: Qualitative data.

Surveys 119

Surveys Brand ambassadors Feedback Best practices 119