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B2B Customer Service: Definition & Best Practices

HelpCrunch

The post B2B Customer Service: Definition & Best Practices appeared first on HelpCrunch blog. If one of them switches to a competitor, you barely feel the difference. Oppositely, if you are offering an issue-tracking SaaS solution to 50 business [ … ].

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What is Robotic Process Automation (RPA)? Definition, Tips & Best Practices

Callminer

Read how Robotic process automation works, our best practices for implementing RPA, and tips for overcoming common challenges faced during implementation.

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Best Practices in BPO Vendor Management

Global Response

Make sure to cover all aspects of the service agreement, including the following: Service definitions Performance metrics Reporting requirements Provisions for future adjustments Rewards for exceeding expectations Remediation measures for underperformance Tip #3: Foster open communication and collaboration in SLA development.

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Survey Design – Best Practices

Lumoa

Here we’ll discuss some best practices for designing effective surveys – everything from creating questions that elicit actionable responses, to logic-checking your data to ensure accuracy. Survey Design Best Practices. The post Survey Design – Best Practices appeared first on Lumoa.

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What is PCI Compliance Call Recording & Transcription: Definition, Expert Tips & Best Practices

Callminer

Expert PCI Compliance Tips & Best Practices. Below, we’ve rounded up 17 tips and best practices for PCI compliance from industry and regulatory experts. Expand your call recording practices. Train agents thoroughly on everything compliance-related and integrate PCI best practices into their scripts.

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What is PCI Compliance Call Recording & Transcription: Definition, Expert Tips & Best Practices

Callminer

Learn more about PCI compliance call recording and transcription and read expert tips and best practices for PCI compliance in the contact center.

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What is Sentiment Analysis? Examples, Best Practices, & More

Callminer

A Definition of Sentiment Analysis Sentiment analysis is a method for gauging opinions of individuals or groups, such as a segment of a brand’s audience or an individual customer in communication with a customer support representative. Examples, Best Practices, & More appeared first on CallMiner.