Jive

SEPTEMBER 4, 2018

At the top of the list are SaaS, BYOD and Hosted VoIP—all of which are setting the benchmark for business communications in 2018. SaaS—Why it matters. SaaS-based services can be availed following a subscription model. Technology in 2018 is teeming with a wealth of acronyms. It’s also a trend that’s likely to continue.

voip 52

voip SaaS Technology Benchmark 52

ChurnZero

JULY 9, 2020

These SaaS companies offer comprehensive training programs, resources, and events to their customers and even the larger professional community. Benchmarking – Entering the arena to win an award provides the opportunity to compare your Customer Success team with others in the industry. The same holds true for our vendors.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

ChurnZero

MARCH 15, 2019

It’s in everyone’s best interest as they can be a drag on growth, a waste of resources, and harmful to employee morale and industry word-of-mouth. Did you know: For every 1% increase in revenue retention, a SaaS company’s value increases by 12% after five years? Clearly churn has a big impact on a SaaS business.

SaaS 45

SaaS Best practices Morale Benchmark 45

Netomi

JANUARY 5, 2022

In all of her keynotes and workshops, Kate’s insights will teach you how to lead morale, engage employees like never before, and wow the customer with personal comfort. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork. He authored the Customer Success book for Wiley!

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

aircall

MARCH 27, 2017

These milestones might look like a variation of the following: The x-axis of the customer journey map represents the benchmarks the customer successively reaches. For the purposes of illustrating this article, we’ll take the example of an SaaS company providing marketing automation services. Let’s call them For Instance Inc.

Journey mapping 82

Journey mapping Accountability Customer retention Morale 82

Solvvy

JULY 8, 2022

The most successful businesses know customer satisfaction is more than a feel good, morale-boosting accomplishment. Software as a Service (SaaS) companies, for example, need to build monthly recurring revenue (MRR) to operate. The technology that can help improve CSAT and NPS scores.

Metrics 106

Metrics Surveys Brand ambassadors Benchmark 106

BlueOcean

OCTOBER 4, 2021

In fact, many subscription-based services have designed an ease-of-use/self-serve model that benchmarks the customer experience before that subscriber ever picks up the phone, writes an email, connects via live chat, or drops your brand handle into their social media post. Agents need to feel heard to keep morale and engagement high.

Customer Experience 77

Customer Experience Coaching B2C Customer Care 77