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What’s More Important? – Tip #6

Steve DiGioia

Employee morale is second to meeting budget. Receiving a quarterly bonus is now your benchmark to business success. Sitting in your corner office meeting with your underlings to hash out the keenest way to cut costs or modify your pricing strategy to allow for a percentage point savings here and there.

Morale 147
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Linking ESG Programs to Corporate Financial Performance: An Econometric Analysis Approach

CSM Magazine

As businesses increasingly prioritize the incorporation of environmental, social, and governance (ESG) initiatives into their daily operations, many executives are rightfully pondering not only the moral implications of responsible ESG practices but – perhaps more importantly – how to quantify their impact on corporate financial performance (CFP).

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To Mark the Spot with Benchmarking or Not?

CX Journey

Are you focusing on a benchmark that may not or may no longer be a valid mark to strive for? But let's go with the moral of the story and work from there: everything in the world constantly changes. Benchmarking is stupid. Image courtesy of Woods | Damien I originally wrote today's post for Intradiem. Why is it stupid?

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How to Tell if Your Ladder of Success is Broken

Steve DiGioia

Employee morale is second to meeting budget. Receiving a quarterly bonus is now your benchmark to business success. Sitting in your corner office meeting with your underlings to hash out the keenest way to cut costs or modify your pricing strategy to allow for a percentage point savings here and there. This is backwards thinking.

Morale 178
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WHITEPAPER: Assessing vendor performance

Spearline

This is critical to ensure that organizations are providing their customers with the optimal experience, increasing brand reputation, employee morale and revenues. We will then present an example of how Spearline customers use the data and benchmarks they are provided with to better manage relationships and improve quality.

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Absenteeism Is a Pain

Contact Center Pipeline

According to Benchmark Portal, absenteeism equates to 6.48% of all scheduled hours in a contact center. Absenteeism is a pain, we all know that. Everyone is looking for a silver bullet to stop absenteeism. A quick Google search brings up thousands of articles with countless ideas for reducing absenteeism.

Benchmark 224
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WHITE PAPER: Assessing vendor performance

Spearline

This is critical to ensure that organizations are providing their customers with the optimal experience, increasing brand reputation, employee morale and revenues. We will then present an example of how Spearline customers use the data and benchmarks they are provided with to better manage relationships and improve quality.