Benchmark Customer Service Journey mapping Upselling 
Totango
AUGUST 23, 2022
Then, we’ll consider why B2B touchpoints are useful for customer success teams and why mapping them out is such a powerful strategy. Finally, we’ll offer some guidelines on how to structure your B2B customer journey map around key touchpoints and how to use technology to automate an effective touchpoint management strategy.
Lumoa
APRIL 28, 2024
In your CX platform dashboard, you can see how your customers behave across all touchpoints and can personalize your interactions with them based on their behavior and preferences. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI.
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Totango
AUGUST 25, 2022
SaaS customer engagement strategies promote higher engagement, more successful outcomes, and more satisfying experiences. It increases customer satisfaction and loyalty, driving higher subscription renewal rates, reduced churn, and more sales from upsells and referrals. Evolve Your Service.
Totango
JUNE 4, 2021
Another way to apply personalization to engagement is to offer customers promotions based on their history, needs and behaviors. By tying your cross-sell and upsell offers into your customers’ actual use of your product, you not only increase engagement, but you increase the attractiveness of your offers, helping boost your revenue.
SmartKarrot
AUGUST 2, 2023
In addition to this, we will also highlight some great CS benchmarks that every Customer Success team should aim to achieve. These standards empower you to deliver outstanding customer services and attain long-term success for your business. CSAT Benchmark: Aim for a CSAT score of 90% or higher.
Totango
JUNE 24, 2022
SaaS technology allows companies to design customer journey maps that standardize success outcomes to be automated for repeatable, scalable results. Success outcomes can be standardized for every customer journey phase, including freemium upgrades, onboarding , adoption , renewal , expansion , and brand advocacy.
delighted
MARCH 4, 2020
Prospective and current customers may experience dozens of touchpoints during their journey with your business, and not all touchpoints carry equal weight. For example, one poor customer service experience can overshadow and undermine a streak of positive experiences on other touchpoints. Customer journey mapping.
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