ShepHyken

JUNE 30, 2017

This week we feature an article by Shaista Haque who writes about the top technology trends of 2017 that she believes will disrupt customer experience benchmarks. IOT refers to embedding objects with sensors or actuators so that they can exchange data in the dynamic world. Shep Hyken.

Government 227

Government Technology Benchmark call center software 227

CSM Magazine

DECEMBER 4, 2023

As businesses increasingly prioritize the incorporation of environmental, social, and governance (ESG) initiatives into their daily operations, many executives are rightfully pondering not only the moral implications of responsible ESG practices but – perhaps more importantly – how to quantify their impact on corporate financial performance (CFP).

Government 105

Government Morale Finance industry standards 105

Lumoa

JANUARY 9, 2018

Some hints: big data, omnichannel, personalisation, AI and organizational culture. In my opinion, three things that are essential for CX in 2018 include: Restoring trust – 2017 has seen more examples of organizations continuing to fail to meet basic customer expectations. How to overcome those challenges?

Customer Experience 141

Customer Experience Big data Customer centricity Technology 141

AWS Machine Learning

JUNE 24, 2022

Data scientists collaborate with ML engineers in a separate environment to build robust and production-ready algorithms and source code, orchestrated using Amazon SageMaker Pipelines. The generated models are stored and benchmarked in the Amazon SageMaker model registry. The following diagram illustrates an example pipeline.

Enterprise 86

Enterprise Engineering Accountability APIs 86

AWS Machine Learning

AUGUST 22, 2023

Usually, if the dataset or model is too large to be trained on a single instance, distributed training allows for multiple instances within a cluster to be used and distribute either data or model partitions across those instances during the training process. We use a VPC peering configuration within the Region in this example.

Scripts 70

Scripts Accountability Transportation Benchmark 70

Clarabridge

MARCH 2, 2017

For example, French hotel group Accor have a ‘thank you score’, the number of social media complaints that are resolved to a point where the customer concludes with a closing expression of gratitude. The Edelman Trust Barometer has measured our trust in institutions, in business, government and media for over 15 years.

Benchmark 49

Benchmark Government Big data Analytics 49

Clarabridge

MARCH 2, 2017

For example, French hotel group Accor have a ‘thank you score’, the number of social media complaints that are resolved to a point where the customer concludes with a closing expression of gratitude. The Edelman Trust Barometer has measured our trust in institutions, in business, government and media for over 15 years.

Benchmark 45

Benchmark Government Big data Analytics 45