AWS Machine Learning

JUNE 5, 2023

This provides an accelerated and more efficient way to find hyperparameter ranges, and can provide significant optimized budget and time management for your automatic model tuning jobs. Autotune uses best practices as well as internal benchmarks for selecting the appropriate ranges.

APIs 75

APIs Enterprise Benchmark Metrics 75

Balto

SEPTEMBER 23, 2022

You should benchmark performance against other tenured agents that do stick to the playbook to see what works best. At the same time, managers can continuously iterate on their playbooks with little-to-no interaction — giving them valuable time back to their day.

Scripts 52

Scripts Gamification Benchmark Surveys 52

AWS Machine Learning

DECEMBER 16, 2022

This is done while also maintaining the benefit of passing the undifferentiated heavy lifting of managing compute instances in to Amazon SageMaker Model Training. In this post, we outline the key benefits and pain points addressed by SageMaker Training Managed Warm Pools, as well as benchmarks and best practices.

Best practices 75

Best practices Management Engineering Benchmark 75

Kayako

JULY 27, 2017

It is averaged across all customers for a certain period of time: a day, a week, a month, or a year. Just like conversation volume, it is most useful when compared to previous periods, but also good to set up against a benchmark. Knowing your first response time helps you to know, how quickly your team is getting to conversations.

Metrics 80

Metrics SaaS Surveys Enterprise 80

AWS Machine Learning

NOVEMBER 22, 2023

It also provides guidance to tackle common challenges, enabling you to architect your IDP workloads according to best practices. Focus areas The design principles and best practices of the Cost Optimization pillar are based on insights gathered from our customers and our IDP technical specialist communities.

Finance 79

Finance Best practices APIs Accountability 79

Playvox

JUNE 22, 2023

These metrics or key performance indicators (KPIs) are put in place to help leaders benchmark and track improvements to agent performance, call center operations, and ultimately how these metrics lead to improved customer service delivery and outstanding customer experience.

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52

aircall

OCTOBER 11, 2022

That, combined with consistent time management, focus strategies, collaborative alignment, goals, and expectations-setting, plus clear ways of measuring efficiency. But constantly switching between tasks and mental gears burns up more time and cognitive fuel than you think. Effective planning and organizing.

Customer centricity 118

Customer centricity CRM Sales Analytics 118

Taylor Reach Group

SEPTEMBER 29, 2020

A flexible real-time manager. If call volume has dropped, voluntary time-off is immediately made available. These scenarios are just a few of the workforce management issues a well-adjusted WFM solution can respond to in real time. Best Practices. Agent competency. Leadership impact.

Contact Center 85

Contact Center CRM Quality management Analytics 85

Taylor Reach Group

AUGUST 23, 2017

Management and their immediate Team Leaders define what those performance standards are. Best practice is for management to be transparent regarding what the performance standards are and why they are important. Login time. It is a best practice to share these metrics with the Agents.

Metrics 66

Metrics Contact Center Schedule adherence Coaching 66