How to Report and Analyze Like a Pro: 10 Best Practices for Reporting and Analytics in a Contact Center
NobelBiz
FEBRUARY 21, 2023
Improve efficiency: Reporting and analytics help managers identify inefficiencies in their operations and consequently make preventive measures. As an example, by analyzing call duration metrics, it is possible to identify long calls and intervene to reduce the Average Handling Time. And contact centers are no exception.
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