Call Center Reporting: The Definitive Guide (Updated)
JustCall
NOVEMBER 23, 2022
In this article, we will explore the fundamentals of call center reporting, its key performance indicators (KPIs), benefits, and best practices. Net Promoter Score (NPS) : This KPI focuses on customer satisfaction by measuring aspects that affect the user experience. So, let’s dive in. What is Call Center Reporting?
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