Callminer

APRIL 23, 2019

Holistic policies and full compliance should be the aim of every organization under the authority of these guidelines. Typically, it’s banks that are fined for non-compliance and fines range from $5,000 to $100,000 per month. After fines have found their way to merchants, the banks often change their relationship with said merchant.

Best practices 159

Best practices Call Center Banking Contact Center 159

Comm100

JANUARY 5, 2021

After all, customers often share personal and sensitive information with agents, and it’s critical that none of it falls into the wrong hands. Improperly coded or tested software updates by SaaS providers can leave customer data vulnerable. Following the breach, 60,000 Barclays bank customers were victims of fraud.

Chatbots 52

Chatbots Airlines Banking SaaS 52

SmartKarrot

APRIL 14, 2020

When it comes to data security and privacy, in context of a virtual world, we are faced with an uncomfortable situation to choose from a variety of compliance frameworks – ISMS, ISO, GDPR, SOC 2 Type 2, HIPPA just to name a few. SaaS data security and privacy is no different. GDPR (General Data Protection Regulation).

SaaS 10

SaaS Healthcare Personalization industry standards 10

Comm100

NOVEMBER 5, 2020

You want to provide the best and most accessible service to your customers, so you offer live chat support to provide quick, accurate and personalized answers to their questions. Some industries like banking and healthcare have especially strict rules, but every organization is liable should a preventable leak occur.

Healthcare 40

Healthcare Banking SaaS Accountability 40

SmartKarrot

APRIL 14, 2020

When it comes to data security and privacy, in context of a virtual world, we are faced with an uncomfortable situation to choose from a variety of compliance frameworks – ISMS, ISO, GDPR, SOC 2 Type 2, HIPAA just to name a few. SaaS data security and privacy is no different. GDPR (General Data Protection Regulation).

SaaS 10

SaaS Healthcare Personalization industry standards 10

SmartKarrot

JANUARY 20, 2022

Software-as-a-Service (SaaS) businesses use a cloud-based technology distribution model to deliver software. The SaaS market is at the heart of several creative, high-growth businesses in the UK and worldwide. We have profiled a list of the top 25 SaaS companies in the UK. Triptease is a SaaS startup based in the United Kingdom.

SaaS 10

SaaS Advertising B2B Transportation 10

Comm100

MARCH 30, 2021

The agent can read this information to get a better understanding of the customer and the context of their issue, so they will be able to provide a more helpful and personalized support. Imagine a high-spending VIP customer of a SaaS business sends an email inquiring about an account upgrade. Keep your response promises.

Customer Service 52

Customer Service Healthcare CRM Banking 52