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What You Didn’t Know About LinkLive: Reinventing the Contact Center Customer Experience

Revation Systems

For background, LinkLive uses a single pane of glass approach to provide an omnichannel contact center customer experience, designed specifically for the most regulated industries such as banking and healthcare. Among other measures, there are several steps built in before customers can access any form of personal data.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). If a QA person is responsible for delivering coaching/feedback, it can be time-consuming. Bill Dettering. Increasing context.

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SaaS Data Security and Privacy – GDPR, SOC2, HIPPA

SmartKarrot

SaaS data security and privacy is no different. Some are important for service-based industries, some for SAAS based cloud product/services, while some for healthcare and some for organizations working with data from EU or storing data of users from EU. Pivotal Point in GDPR.

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SaaS Data Security and Privacy: GDPR vs SOC2 vs HIPAA

SmartKarrot

SaaS data security and privacy is no different. Some are important for service-based industries, some for SAAS based cloud product/services, while some for healthcare and some for organizations working with data from EU or storing data of users from EU. Pivotal Point in GDPR.

SaaS 10