Calltools
MAY 1, 2024
Many candidates use political dialing campaigns, also known as phone banking, to reach out to their constituents. Setting up a successful political phone banking campaign requires much more than just signing up campaign volunteers to make the calls. What Is Political Phone Banking?
pindrop
MAY 7, 2020
With verified account numbers and some basic information, a fraudster has all they need to execute fraud through the phone channel using convincing scripts involving the current crisis to socially engineer contact center agents and individuals. . The New Fraud Scripts. Travel-Related Inconveniences and Emergencies .
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AWS Machine Learning
FEBRUARY 13, 2024
SageMaker Feature Store now allows granular sharing of features across accounts via AWS RAM, enabling collaborative model development with governance. This provides an audit trail required for governance and compliance. Their aim is to feed data into a centralized feature store, establishing it as the undisputed reference point.
Talkdesk
JUNE 18, 2020
By combining the power of a knowledge base, workflow and agent scripting, contact centers can reduce agent effort and provide the best possible customer experience. This is a guest blog from Amanda Verner, Marketing Manager at ProcedureFlow , a Talkdesk AppConnect partner. ProcedureFlow makes your employees experts faster.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
AWS Machine Learning
JULY 29, 2022
The data scientists in this team use Amazon SageMaker to build and train a credit risk prediction model using the shared credit risk data product from the consumer banking LoB. The central data governance block 2 (center) acts as a centralized data catalog with metadata of various registered data products.
Callminer
APRIL 23, 2019
Perhaps the strongest reason companies record and/or transcribe calls is that it’s often required by government entities. Typically, it’s banks that are fined for non-compliance and fines range from $5,000 to $100,000 per month. After fines have found their way to merchants, the banks often change their relationship with said merchant.
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