Same Tactics, Different Scripts: What Contact Center Fraud Sounds Like in the Age of Coronavirus
MAY 7, 2020
With verified account numbers and some basic information, a fraudster has all they need to execute fraud through the phone channel using convincing scripts involving the current crisis to socially engineer contact center agents and individuals. . The New Fraud Scripts. In “normal” times, a fraudster’s script may have read something like this: . Bank fraud Consumer Fraud Fraud Social Engineering homepageFraudsters thrive during periods of chaos and uncertainty.