Talkdesk
SEPTEMBER 4, 2020
The reimagining of business places the customer at its forefront and affects every aspect of the banking industry — from human resources and security to sales and marketing. After COVID-19 hit, many business owners felt underserved by their banks and voiced their displeasure by moving their money elsewhere.
Aspect
NOVEMBER 5, 2018
If you’re on a tight budget, you may be concerned that a new system will break the bank. However, moving to the cloud can save you money since a cloud contact center is an OPEX cost there is no upfront CAPEX cost. Do variations in call volume make it difficult to staff the right number of agents at the right time?
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Noble Systems
MARCH 19, 2021
This is especially true for managing customer contacts, which, while vital to growing a business, can have negative impacts if not done well. Call Center Software for SMB. In the past, the technology required to power small business call center software and hardware was usually expensive and bulky.
Cisco - Contact Center
DECEMBER 10, 2019
Artificial Intelligence Transforming Call Centers. The Contact Center business is going through a series of very important changes driven by the technology innovation, the raise of socials and the new consumption models being evaluated by most of the companies. 83% use self-service options when available.
Fonolo
JANUARY 9, 2018
The cloud has radically transformed the call center industry. To him, the growing number of agent seats served from the cloud would be quite expected. Ovum’s Ranking of Cloud Vendors. Research firm Ovum released a new edition of their great report, “Selecting a Multichannel Cloud Contact Center”.
SharpenCX
MARCH 18, 2020
It looks a bit different than it does for your work from home call center agents. So how do you, manager, support work from home call center agents while still keeping performance on track and helping your customers? The Basics: 4 Tips to Managing Work from Home Call Center Agents. Take breaks. Need proof?
Talkdesk
OCTOBER 15, 2020
Traditional banks aren’t just competing against each other anymore. When a consumer has a seamless shopping journey on Amazon Prime Day, a catered journey through Google searches and taking Ubers across town, that consumer sets the same expectation of a seamless digitally intelligent journey in banking.
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