NobelBiz

MAY 9, 2023

Use Case: Because it tends to get better and better as more data is thrown at it, the Predictive Dialer performs best with large outbound campaigns, usually suited for the B2C niche. OMNI+ powered by SafeSelect is here to end all present and future compliance-related issues.

Best practices 98

Best practices Call Center Gamification Contact center software 98

CrazyCall

JANUARY 21, 2019

Since there can be a lot of confusion , in this article we will present a primer on what inside sales is and how it differs from traditional telesales. They’re busy attending meetings, having dinners with prospects or doing a presentation of the product. You can also apply gamification to everyday work. Let’s dive in!

Telemarketing 87

Telemarketing Sales Scripts CRM 87

NobelBiz

JUNE 5, 2023

OMNI+ Awaken Scripting Will: Dynamically present information when required Enable effective knowledge retention and transfer Streamline post-call escalations and contact methods Reduce training time by up to 70% Improve employee retention by over 25% Reduce handling times by over 30% Learn more here.

Call Center 52

Call Center Scripts CRM Contact Center 52

NobelBiz

MAY 22, 2022

Based on a NobelBiz Webinar (Call Center Talent Acquisition & Hiring for Success) , this article aims to understand what the call center workforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes.

call center workforce 52

call center workforce Call Center Management Gamification 52

ChurnZero

JULY 12, 2019

The answers are normally quite homogenous in B2C (e.g. Two important components in gamification are surprise and delight. You need to present your solution while users actually complete tasks. Nevertheless, the consideration pool for specific solutions is usually quite limited. Music on the go: Spotify.

Accountability 75

Accountability Metrics Education Marketing 75

JivoChat

JULY 5, 2021

Work with B2B and B2C Customers: Magento lets you manage both enterprise quotes and customer orders through the same platform. Fun Gamification: Boost engagement by encouraging customers to click. Collect Data: See real-time sales data that helps you determine which product images your store should present to consumers.

Advertising 52

Advertising Analytics Sales Enterprise 52

Vistio

APRIL 2, 2022

Things like gamification and automated recognition and reward, and aggregated data for performance support, and things like that. And many of, certainly my clients and member companies, are often refilling positions because of promotion out to other arms of the organization.

Contact Center 52

Contact Center Real estate Customer Service Self service 52