Quality Contact Solutions

JULY 31, 2020

Using telemarketing services can have a significant impact on productivity efficiency regardless of the industry. Customers are unhappy after having extended times on hold and experiencing delays in the amount of time it has taken to complete the service. By Jill Sysel-Barton, Reporting Specialist. Start a Conversation.

Telemarketing 98

Telemarketing Automotive B2B Healthcare 98

Quality Contact Solutions

JULY 31, 2020

Using telemarketing services can help grow your business and have a significant impact on productivity efficiency regardless of the industry. Customers are unhappy after having extended times on hold and experiencing delays in the amount of time it has taken to complete the service. By Jill Sysel-Barton, Reporting Specialist.

Telemarketing 52

Telemarketing Automotive B2B Healthcare 52

Talkdesk

MARCH 5, 2020

Many companies are focused on differentiating their brand through superior customer experience (CX). If you are in this camp, the last thing you want to do is bombard your customers with aggressive dialing campaigns that result in call abandonment. That kind of behavior will drive them away in a heartbeat.

Telemarketing 80

Telemarketing B2C B2B Scripts 80

Quality Contact Solutions

APRIL 1, 2021

The best inbound call center services can support both Business to Business (B2B) and Business to Consumer (B2C) client needs. Customer service and support. Provide a consistent customer experience. Megan’s experience includes working as an outbound telemarketing manager for a Fortune 100 company for many years.

Call Center 98

Call Center outsourcing Telemarketing B2C 98

NobelBiz

JUNE 5, 2023

It offers various dialing methods that can be successfully deployed in multiple scenarios becoming increasingly popular (and even necessary) in Collections, Telemarketing, Lead generation, and many other sensitive niches. Inbound lead generation includes blogging, SEO, social media, PPC.

Call Center 52

Call Center Scripts CRM Contact Center 52

Quality Contact Solutions

DECEMBER 31, 1969

A way to track and measure customer satisfaction is through a Net Promotor Score. It is common to see businesses track their customer satisfaction by using Net Promoter Score (NPS). The NPS measures customer experience and helps predict future business growth. Net Promoter Score (NPS).

Call Center 40

Call Center Metrics First call resolution Schedule adherence 40

Quality Contact Solutions

SEPTEMBER 29, 2021

The shift to a multi-channel contact demand and customer preference has raised the bar on customer experience. All product, skill, and technology training is the responsibility of the BPO. The right BPO equips the call center agents to support this multi-channel approach.

Business Process Outsourcing 98

Business Process Outsourcing outsourcing Call Center Technical Support 98