Global Response

JANUARY 9, 2023

Although customer service is often focused on in B2C companies, it’s just as important—if not more so—in B2B companies. While B2B sales are commonly talked about, B2B customer service is often overlooked, even though customer service is just as essential for B2B sales as B2C (Business-to-Consumer) sales.

B2B 62

B2B B2C Customer Service Self service 62

SmartKarrot

OCTOBER 26, 2022

This write-up highlights six best practices for efficient account management strategy to reap these advantages. Any B2B business can use these account management best practices to improve the performance of its core accounts. 6 Account Management Best Practices for B2B Companies!

Best practices 11

Best practices B2B Accountability Management 11

AWS Machine Learning

MARCH 9, 2023

With the pace of technological innovation and proliferation of novel use cases for generative AI, upcoming AI-native SaaS providers and startups in the B2C segment need to prepare for scale from day one, and aim to shorten their time-to-market by reducing operational overhead as much as possible.

SaaS 77

SaaS Personalization APIs Best practices 77

JivoChat

APRIL 23, 2023

Chatbots have become a success around the world, and nowadays are used by 58% of B2B companies and 42% of B2C companies. In 1988, Jabberwacky was built by the developer Rollo Carpenter to simulate human conversation for entertainment purposes. In 2022 at least 88% of users had one conversation with chatbots.

Chatbots 75

Chatbots B2C Self service Banking 75

Hero Digital

AUGUST 5, 2019

In that hunt for safety, too many B2B marketers rely on “best practices”—blindly following whatever the least risky convention is. We cling to best practices as if they’ll save us…We wish for simple answers or silver bullets.

B2B 42

B2B Marketing Best practices Wireless 42

Eptica

FEBRUARY 7, 2018

Self-service also brings efficiency savings to brands - the average cost of a live service interaction (phone, e-mail, or webchat) is more than $7 for a B2C company and over $13 for a B2B company. For example, banks scored 82% as a sector, while entertainment retailers answered an average of 49%. There are six key areas to focus on: 1.

Self service 49

Self service B2C Entertainment Best practices 49

LiveChat

APRIL 4, 2017

focuses mainly on entertainment and is centered around sharing photos, links, and personal thoughts. For B2C companies, the best social media sites would be Facebook, Youtube, Instagram and Pinterest. Q: What’s the best time to post on social sites? The best times to post on Facebook are Saturday and Sunday at noon.

B2C 50

B2C B2B Entertainment Accountability 50