Global Response

JANUARY 9, 2023

Although customer service is often focused on in B2C companies, it’s just as important—if not more so—in B2B companies. While B2B sales are commonly talked about, B2B customer service is often overlooked, even though customer service is just as essential for B2B sales as B2C (Business-to-Consumer) sales.

B2B 62

B2B B2C Customer Service Self service 62

JivoChat

APRIL 23, 2023

Chatbots have become a success around the world, and nowadays are used by 58% of B2B companies and 42% of B2C companies. In 1988, Jabberwacky was built by the developer Rollo Carpenter to simulate human conversation for entertainment purposes. In 2022 at least 88% of users had one conversation with chatbots.

Chatbots 75

Chatbots B2C Self service Banking 75

Hero Digital

AUGUST 5, 2019

In that hunt for safety, too many B2B marketers rely on “best practices”—blindly following whatever the least risky convention is. We cling to best practices as if they’ll save us…We wish for simple answers or silver bullets.

B2B 42

B2B Marketing Best practices Wireless 42

SmartKarrot

OCTOBER 26, 2022

Implementing a comprehensive account management program is the greatest approach to preventing an expensive breakup with your most valuable clients. Key account management is the tactical method businesses use to manage and expand their most crucial clients. 6 Account Management Best Practices for B2B Companies!

Best practices 11

Best practices B2B Accountability Management 11

CrazyCall

MAY 20, 2019

New best practices, strategies, techniques, and approaches spring up like mushrooms and it’s hard to keep track of them. Don’t go through normal channels; Use Video; Don’t take more than 60 seconds; Aim to provide value and a bit of entertainment – show that you are professional first, fun to work with the second. Not really.

Sales 123

Sales Coaching Scripts Education 123

LiveChat

APRIL 4, 2017

While it’s clear why having at least one social media account is a “must” for business, it might be difficult which social network site you should choose. focuses mainly on entertainment and is centered around sharing photos, links, and personal thoughts. Q: What’s the best time to post on social sites? during breaks.

B2C 50

B2C B2B Entertainment Accountability 50

LiveChat

MARCH 22, 2016

But much, much worse idea is to create a company’s profile without having a clear picture of how this account should look like and what is the social media etiquette. focuses mainly on entertainment and is centered around sharing photos, links, and personal thoughts Twitter. What’s the best time to post on social sites?

B2C 48

B2C B2B Entertainment Accountability 48