SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. So, retaining customers becomes necessary for any company to sustain itself in this economic turbulence.

Customer retention 21

Customer retention Consulting Consulting Marketing 21

JustCall

APRIL 3, 2023

Client success is not just about solving the customer’s problems but also providing proactive support to help them get the most value from your product/service. According to data, “increasing customer retention rates by 5% increases profits by 25% to 95%.” ” The math and learning are simple.

Upselling 52

Upselling Metrics Best practices Customer centricity 52

Andrew Mcfarland

SEPTEMBER 23, 2022

Collaboration is one of the essential soft skills for B2B organizations, as it allows people to work together to achieve shared goals. Similarly, if your customers are looking for a particular service, you can ask them to complete a survey. Account management requires the right skill set for the job. Attention to details.

Accountability 48

Accountability B2B Surveys Feedback 48

SmartKarrot

APRIL 18, 2023

Why Businesses Should Have a Customer Success Team A customer success team can help improve your company’s brand image and boost customer satisfaction and retention rates. According to a study by Harvard Business Review , increasing customer retention rates by 5%can increase business profits by 25% to 95%.

Upselling 10

Upselling Best practices CRM SaaS 10

Hodusoft

SEPTEMBER 6, 2023

Shorter sales cycle As per recent data, the average B2B sales cycle is three months. Enhanced customer retention A study conducted by reputed marketing training company MarketingProfs revealed that companies that closely coordinated marketing and sales endeavors experienced 36 percent higher customer retention.

Call Center 96

Call Center call center software Scripts Best practices 96

SmartKarrot

JANUARY 21, 2021

By understanding market research and customer feedback , product managers need to define requirements and features of the product. Acting on feedback and data analysis helps product managers understand what works and what doesn’t. New features or upgrades can be involved as part of the customer feedback process.

SaaS 11

SaaS Management Metrics B2B 11

SmartKarrot

OCTOBER 19, 2022

This role involves performing various tasks, including developing business plans, selling services to clients, ensuring timely delivery of services, analyzing client needs and providing feedback, interpreting data, and working closely with the sales team (to develop strategies to sell).

Accountability 10

Accountability Management Healthcare Telecommunications 10