BlueOcean

MARCH 24, 2022

When it comes to complex B2C customer care, the customer is anything but a faceless number in a sea of consumers. B2C brands had their worlds turned upside down by the pandemic, but what does complex customer care look like now things are leveling out? Modified Recruitment Strategy.

B2C 62

B2C Customer Care Schedule adherence outsourcing 62

Skybridge

MAY 10, 2022

These 5 Emerging CX Trends Will Determine Your Brand’s Success. Get the breakdown from North America’s leader in customer care. For North American brands and the customer care teams who support them, 2020 launched a period of upheaval, unforeseen challenges, and wildly fluctuating consumer needs.

At home agents 52

At home agents Customer Care Contact Center Engineering 52

Skybridge

JUNE 10, 2020

The truth is, while there had been a growing trend of call centers moving their staffs out of office buildings and into at-home workspaces, that trend was moving pretty slowly. How are your agents doing during this unprecedented, often confusing, sometimes painful time? Communicate more frequently and in multiple ways.

Agent burnout 52

Agent burnout Call Center At home agents Coaching 52

Skybridge

JULY 21, 2020

He talks about 5 CX trends that were already in the making before the pandemic but have accelerated dramatically as a result of it. I would add a 6 th one: Decentralized Call Centers Staffed with At-Home Agents. 5 Customer Experience Trends That COVID-19 Is Only Accelerating. We would love to talk!

At home agents 52

At home agents Wireless Government Contact Center 52

DMG Consulting

DECEMBER 7, 2020

It looks to the future and provides best practices for post-pandemic disaster recovery/business continuity (DR/BC) planning, as well as for the management of work-at-home agents. This year’s Report discusses the impact of the coronavirus pandemic on the short- and long-term future of this increasingly important sector.

Consulting 62

Consulting Consulting Contact Center Marketing 62

COPC

OCTOBER 22, 2021

Transcom is a global customer experience specialist providing CX advisory, customer care, sales, technical support and collections services through their extensive network of contact centers and work-at-home agents. Learn more about the COPC Inc. certification process here. About Transcom.

At home agents 52

At home agents Technical Support Best practices Contact Center 52

BlueOcean

AUGUST 9, 2021

Simply request pricing for our outsourced customer care solution. 84% of contact centers around the globe already have some capability in data analytics as it relates to the customer experience, particularly in the realm of data collection. Contact Center Data Analytics. How could an outsourced partner help?

Contact Center 62

Contact Center Technology outsourcing At home agents 62