Outsource Consultants

MARCH 16, 2020

A perfect storm for customer service. The strain on customer service departments is two-fold. Sending out an email series reminding customers to wash their hands and avoid touching their faces is probably unnecessary and just adds to the noise, however, potentially causing subsequent messages to go unread.

At home agents 84

At home agents outsourcing Entertainment Airlines 84

Outsource Consultants

JUNE 1, 2020

For the call center industry, it’s becoming apparent that the at-home agent model is here to stay. Remote BPO services across different verticals have been shown to be effective and sustainable — so expect WFH to continue well after COVID-19 lockdowns. . But now many are finding the water surprisingly warm. .

At home agents 76

At home agents Gamification Call Center Consulting 76

Outsource Consultants

OCTOBER 4, 2021

This week, businesses across the globe are celebrating customer service week, highlighting the dedicated professionals and the sophisticated processes they leverage to thrill customers. And don’t be fooled — businesses that outsource customer service are not dodging their responsibility to their customers, they’re embracing it.

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outsourcing Customer Service Self service Contact Center 128

Advantage Communications

JUNE 4, 2019

That’s why the contingent workforce, which is made up of contractors, freelancers and consultants, now makes up a staggering 30 percent of the entire US Workforce. Today, we live in a connected world where workers are able to work for the brands they love from any corner of the globe.

At home agents 40

At home agents call center solutions Call Center outsourcing 40

Outsource Consultants

DECEMBER 14, 2020

As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, and his thoughts as we usher in a new year. In a matter of days, it seemed that nearly everyone had managed to pivot to an at-home agent model.

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outsourcing Contact Center At home agents Call Center 128

CSM Magazine

JANUARY 27, 2021

Calabrio , the customer experience intelligence company, features perfect customer satisfaction scores and the number one spot in three of four categories in the 2020-2021 Workforce Optimization Product and Market Report from DMG Consulting LLC. View the DMG 2020-2021 Workforce Optimization Product and Market Report here.

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Consulting Consulting At home agents Virtual Agent 59

COPC

MARCH 23, 2020

This is primarily because they use cloud-based telephony and support systems, and also because many of them already have experience with running Work-At-Home environments as part of their “business as usual” operations. TechM, for example, has already transitioned over 10,000 on-site agents to home offices in response to COVID-19.

At home agents 52

At home agents Consulting Consulting Government 52