Remove At home agents Remove Consulting Remove Customer Service Remove Quality management
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Calabrio Receives Perfect Customer Satisfaction Scores in DMG Consulting’s WFO Report

CSM Magazine

Calabrio , the customer experience intelligence company, features perfect customer satisfaction scores and the number one spot in three of four categories in the 2020-2021 Workforce Optimization Product and Market Report from DMG Consulting LLC. View the DMG 2020-2021 Workforce Optimization Product and Market Report here.

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Contact Centers’ Road Map to Success in the New Normal

DMG Consulting

These include modifications to fundamental business activities—how products and services are distributed, and how and by whom customer service is delivered. Companies must continue to prioritize the customer experience (CX) as they reimagine customer journeys.