At home agents Consulting Customer Service outsourcing 
Outsource Consultants
MARCH 16, 2020
A perfect storm for customer service. The strain on customer service departments is two-fold. Sending out an email series reminding customers to wash their hands and avoid touching their faces is probably unnecessary and just adds to the noise, however, potentially causing subsequent messages to go unread.
Outsource Consultants
OCTOBER 4, 2021
This week, businesses across the globe are celebrating customer service week, highlighting the dedicated professionals and the sophisticated processes they leverage to thrill customers. And don’t be fooled — businesses that outsource customer service are not dodging their responsibility to their customers, they’re embracing it.
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Outsource Consultants
DECEMBER 14, 2020
As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, and his thoughts as we usher in a new year. Certainly, offshore outsourcing will remain an excellent option, but its lead has evaporated.
Outsource Consultants
MARCH 31, 2022
In the outsourcing and customer service industry, wage growth has made it next to impossible to find workers without added financial output. With this in mind, Outsource Consultants has come up with some innovative ways for you to cut costs related to customer support.
Advantage Communications
JUNE 4, 2019
That’s why the contingent workforce, which is made up of contractors, freelancers and consultants, now makes up a staggering 30 percent of the entire US Workforce. Today, we live in a connected world where workers are able to work for the brands they love from any corner of the globe.
Outsource Consultants
MARCH 8, 2022
companies looking to outsource any positions they can to less expensive regions in an attempt to keep costs under control. Many companies have seen the cost savings and reliability of outsourcing, leading them to move some or all of their support to other regions. As costs rise domestically, other countries will begin to see more U.S.
Outsource Consultants
NOVEMBER 17, 2021
Businesses are nothing without their customers, and maintaining a direct channel for those customers to acquire information and request help will always be a priority. The topics of these inquiries may have shifted, but the demand for agents to handle them remained largely unchanged. Stay Thankful in 2022.
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