Aspect

MARCH 26, 2020

A large technology company was being inundated with inbound calls and needed an approach to “insulate their contact center.” ” They wanted to throttle the amount of calls that route to an agent in their call center. The post The Help You Need Today appeared first on Aspect Blogs.

At home agents 155

At home agents Contact Center Interactive Voice Response Call Center 155

NICE inContact

NOVEMBER 8, 2018

That’s terrific news for workers, but contact centers planning to staff up for the holiday season must be sweating a little. So, yes, contact centers who need to staff up to meet holiday demands are going to face some additional challenges this year. Is it getting hot in here? It’s worth thinking about.

Contact Center 48

Contact Center outsourcing At home agents Cloud contact 48

Aspect

JANUARY 12, 2018

Other industries are quickly catching on for services such as furniture moving, dog walking and at-home makeup styling and the contact center isn’t far behind. In the contact center, you can think of customer contacts as representing the work to be done (or the packages to be delivered in the case of Amazon).

contact center workforce 165

contact center workforce Contact Center At home agents Self service 165

Talkdesk

MARCH 14, 2018

Three talent trends emerged from Deloitte’s 2017 global contact center survey that point to the need to rethink the way contact centers handle staffing. These initiatives are all supported by the Talkdesk Enterprise Contact Center Platform , illustrating our overall dedication to improving agent effectiveness.

Contact Center 40

Contact Center At home agents Coaching Contact center software 40

VocalCom

JUNE 22, 2020

To operate the switch, offering intuitive and efficient digital tools for the contact centers workforce is crucial. Finding new ways to engage, train and manage agents is key: a staggering 74% of call center agents are at risk of burnout ( Toister Solutions ). Contact Center .

Brand ambassadors 62

Brand ambassadors Contact Center contact center workforce contact center solutions 62

Skybridge

MAY 10, 2022

In the earliest months of the pandemic, most customer contact centers were scrambling to react and struggling to keep up with call volumes, customer fears, and the astronomical rise of agent attrition. Hiring models for high-performing at-home agents and supervisors had long been developed.

At home agents 52

At home agents Customer Care Contact Center Engineering 52

Altivon

JUNE 13, 2020

Contact Centers Demonstrate Value Amid COVID-19 and Beyond. Until very recently, only 13% of contact center agents worked remotely on a permanent basis. Here is a look at how US contact centers are responding to the unique demands of the current climate.

Abandon rate 52

Abandon rate Contact Center contact center solutions Transportation 52

NICE inContact

MARCH 23, 2016

Hear what Rajeev had to say about inContact’s cloud contact center solutions , our strategy for leading the market in cloud technology, and how customers can properly deploy our solutions to meet their business needs. “If If you think about the whole contact center market, there is a big market out there for contact center seats.

Enterprise 48

Enterprise At home agents contact center solutions Cloud contact 48

Skybridge

JULY 21, 2020

I would add a 6 th one: Decentralized Call Centers Staffed with At-Home Agents. If you would like to know more about how Skybridge Americas can help you deliver superior customer experience with high performing teams of at-home agents, please reach out. You can read the entire article below. We would love to talk!

At home agents 52

At home agents Wireless Government Contact Center 52

Aspect

SEPTEMBER 21, 2018

Over the past few months Aspect customers have been reaching out to discuss their plans to implement a work from home strategy for their engagement centers (contact centers), and it has inspired me to share more globally what we have seen in the industry, and what’s driving this interest. Define the Agent Profile.

At home agents 78

At home agents Coaching Gamification Metrics 78

OctopusTech

SEPTEMBER 18, 2018

Apart from offering the blend of their inbound and outbound campaigns, blended call centers also come with a wide range of features such as-. e)Agents Extensions. g)Support for Work-at-Home Agents. a)Intelligent Dialer Function. b)Call Barge-In. c)Live Reporting and Analytics. d)Call Recording. f)Call Transfer.

Call Center 74

Call Center At home agents Interactive Voice Response Analytics 74

Spearline

FEBRUARY 23, 2022

But that’s not always the case either And, even with our best intentions in asking the agents to be on ethernet, on a good network and in a quiet environment, they can struggle with doing it well enough. With work from home call center agents our main challenge becomes controlling their home environment and network.

Call Center 52

Call Center At home agents Call flow voip 52

Pipkins

SEPTEMBER 29, 2017

No more guessing about whether your at-home agent is working – our adherence monitor and performSMART toolkit will provide management with all the tools necessary when it comes to scheduling. Finally, LookingGlass can be the social network needed to keep at home workers from feeling isolated or left out of the loop.

Management 40

Management Coaching At home agents Contact Center 40

Vistio

MARCH 15, 2022

And I can’t wait for you to share that with our listeners, but before that, when you look at BPO companies or even you were just talking about we’re in this area of the great resignation, what is it that we as an industry have missed the mark on in regard to keeping contact center agents happy?

Gamification 52

Gamification outsourcing Contact Center Technology 52