CSR Inc.

JULY 17, 2016

While I agree with the gist of the article about ways in which technology can positively impact the call center workplace (some are common talking points for me as well), I want to focus on two in particular that inevitably come up in discussions with call center managers: gamification and coaching/feedback.

Call Center 48

Call Center Technology Gamification Coaching 48

Babelforce

MARCH 30, 2022

And cloud call center solutions offer many benefits to companies that make the switch. In this article, we’ll go through everything you need to know about upgrading. To understand what a cloud-based contact center is, we first need to understand what we mean by the cloud. The cloud is changing business software, too.

call center solutions 52

call center solutions Call Center call center software Contact Center 52

Liveops

DECEMBER 7, 2018

As companies look for ways to scale workforces to meet the needs of departments—such as customer service/support and sales—looking outside their traditional limits and creating a culture of intentional scheduling can be the answer. Sales/contact center representatives. This goes for when they work as well as how much they work.

virtual call center 48

virtual call center Call Center Wait times Enterprise 48

aircall

JUNE 25, 2021

This article will discuss what operations management is, why it’s important, and how you can apply it to your business. As a result, you can know that every daily action taken within your company is made in pursuit of an important target, like increasing sales, monitoring production processes, or improving the customer experience.

Management 62

Management Education Call Center virtual call center 62

TASKE Technology

AUGUST 6, 2018

Too frequently, yet another story about poor call handling seems to be going viral on the Internet. In the article Forget the Millennials, The Connected Consumer is Who You Should Be Chasing , Shama Hyder talks about how the social web has empowered consumers to not only drive their own buying experiences but powerfully influence their peers.

virtual call center 52

virtual call center Contact Center Metrics Call Center 52

TASKE Technology

AUGUST 6, 2018

Too frequently, yet another story about poor call handling seems to be going viral on the Internet. Most likely, you want to see most agents on the phone, with enough agents available to take calls so that customers aren’t kept waiting in queues. Let’s look at a few simple examples. See you next month.

Metrics 40

Metrics virtual call center Contact Center Call Center 40

NobelBiz

AUGUST 18, 2020

You need to] find a way for people to be who they are at their core, even if the medium changes completely. – Sam Falleta on The Virtual Call Center – It’s all about attitude and it ties in with what I said about emotional intelligence earlier. We had Facebook pages, group text pop up. What matters is that it’s happening.

Call Center 52

Call Center Management Gamification virtual call center 52

JustCall

NOVEMBER 23, 2022

Call center reporting comes as an amalgamation of factors that influence the performance, and thus revenue, of a call center or business. In this article, we will explore the fundamentals of call center reporting, its key performance indicators (KPIs), benefits, and best practices. So, let’s dive in.

Call Center 52

Call Center Abandon rate Interactive Voice Response Wait times 52

Fonolo

NOVEMBER 17, 2020

Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. Therefore, companies will increasingly adopt virtual call centers due to improved security and efficiency. The rapid increase in mobile adoption has altered the call center landscape. The Voice Channel Strikes Back.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

aircall

NOVEMBER 18, 2016

The structure of a contact center is necessarily flexible, in order to adapt to fluctuating call volumes and objectives. Contact centers often work using customized scripts for every customer interaction. This gives agents a framework for sales and support, and can help with confidence when tackling tricky situations.

Call Center 88

Call Center Contact Center virtual call center Telemarketing 88

aircall

OCTOBER 7, 2016

Specialises in outbound calls. Contacts and targets potential customers for the sale of products and services. Call center agent/call center representative. Specializes in inbound calls. Call center resume dos & don’ts. Telemarketer. Here’s the other side of the coin.

Call Center 48

Call Center First call resolution call center software Telemarketing 48

Global Response

MAY 1, 2023

If you’re looking to outsource your call center needs, but aren’t sure which model is right for you—or even what models are available—we’re here to help. And since customer support can make or break a customer’s experience with your brand, taking care to partner with a trusted, experienced inbound call center is a must.

Call Center 62

Call Center Multichannel virtual call center outsourcing 62

aircall

NOVEMBER 18, 2016

The structure of a contact center is necessarily flexible, in order to adapt to fluctuating call volumes and objectives. Contact centers often work using customized scripts for every customer interaction. This gives agents a framework for sales and support, and can help with confidence when tackling tricky situations.

Call Center 72

Call Center Contact Center virtual call center Telemarketing 72

NobelBiz

MAY 24, 2022

Running a remote call center, on the other hand, has become relatively simple with strong management, an excellent organization, and the necessary contact center technological tools. In this article, discover 5 tips to manage remote call center agents successfully.

Call Center 52

Call Center Management virtual call center Interactive Voice Response 52

ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. Share this article. Share this article. Contact centers vary widely to suit the needs of a wide range of businesses. Contact centers vary widely to suit the needs of a wide range of businesses. Retail , SMB.

Contact center software 52

Contact center software Contact Center CRM contact center solutions 52

Babelforce

JUNE 16, 2022

The experience customers have when they call has a huge influence on how they view your brand. A good CX leads to benefits like increased loyalty and more sales. With this in mind, this article will highlight the importance of providing an excellent customer calling experience. We’ll also offer tips for improving yours.

call center software 52

call center software Interactive Voice Response Call Center Self service 52

ViiBE Blog

JUNE 1, 2021

First of all, the knowledge base articles are usually organized according to the most frequently occurring issues. You can implement it as a standalone virtual call center or as a complement to CRM applications and co-browsing software. What are the common features of customer self-service software? Conclusion.

Self service 52

Self service CRM virtual call center First call resolution 52

ViiBE Blog

AUGUST 2, 2021

Call Center , Customer experience , Remote operations , Technology. Share this article. Share this article. Automotive , Construction , Energy , Insurance , SMB , Transport. Natalia Barszcz. August 2, 2021. Share on facebook. Share on twitter. Share on linkedin. Share on whatsapp. Share on email. Share on facebook.

CRM 52

CRM Automotive Call Center Transportation 52

JustCall

FEBRUARY 13, 2023

This article explores ten such Aircall alternatives leading the telephony and virtual call center space in 2023. Top 10 Alternatives to AirCall – Choose the Best Call Center Software for your Business JustCall CloudTalk Nextiva Twilio 8×8 Freshdesk Talkdesk Five9 RingCentral OpenPhone 1.

Interactive Voice Response 52

Interactive Voice Response voip Enterprise APIs 52

aircall

NOVEMBER 17, 2016

This article will look at four customer service trends which will affect the way businesses cater to the customer experience in 2017. Communication tools are evolving to meet customer expectations, and provide an intuitive and effective tool for support and sales teams alike. Unfortunately, to stagnate is to lose relevance.

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54