Inbenta

FEBRUARY 9, 2021

Top-notch customer service with fluid interactions, at every step from pre-sales to post-sales. In this article, we will explore ticketing system basics and how they enhance customer retention and team performance. Multi-channel support: ability to manage requests coming from different sources.

Multi-channel support 52

Multi-channel support Multichannel Chatbots Self service 52

CustomerSuccessBox

JUNE 20, 2022

Now that you’ve chosen to read this article, I suppose you are already aware of the weightage that the Customer Success function holds for your SaaS business. By collecting accurate data and comprehensive information about your customers, you can improve retention, uncover additional sales opportunities, and boost your customer health scores.

Upselling 52

Upselling SaaS CRM Multi-channel support 52

ProProfs Blog

JUNE 26, 2020

Let’s explore the customer support terminology list. An agent can be a part of the support or sales team who receives service tickets and is responsible for resolving customer requests quickly. They are responsible for setting the workflow for the sales or support team. Multi-Channel Support.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

CSM Magazine

JUNE 12, 2020

Emergent technologies have forever changed traditional customer service support. In this in-depth article, Reina G. Support channels enable businesses to provide customers with information, solve problems, and respond to complaints. Wiatt and Jolene A. Lampton look at the state of customer service in the digital age.

Customer Service 52

Customer Service Omni-channel support Virtual Agent Chatbots 52

Mindtouch

AUGUST 27, 2018

This customer grows increasingly frustrated because the agent doesn’t seem to know much about them—they don’t even know that the customer has already been transferred and even perused some knowledge base articles before opening the ticket. This scenario is often the result of a poorly integrated multi-channel support experience.

Self service 48

Self service B2C B2B Multi-channel support 48

JustCall

APRIL 5, 2023

Even the approximate values for comparison are going by the exchange rates of the day when this article was written. That period also acts as a preview of the level of customer service and post-sales support that they can expect from the vendor. CloudCall, too, offers more control and channel integration.

Interactive Voice Response 52

Interactive Voice Response CRM Multi-channel support Analytics 52

NobelBiz

OCTOBER 30, 2020

Improve Call Center Customer Service on the Client Side Know thy Customer Perhaps your sales team already has a great handle on your customer’s demographics, expectations, and so on. Follow the Customer’s Journey At various stages of the sales cycle, a customer will interact in different ways with your customer service team.

Call Center 52

Call Center Customer Service Scripts Multi-channel support 52

Kayako

JANUARY 5, 2017

If your self-service center is responsive in displaying relevant articles rapidly, no one can match you to in delighting your customers. Self-Audit for your Self Service article is a must to measure the articles your users view, and comment on and discover what you need to improve to give your customer a wow experience.

Omni-channel support 38

Omni-channel support Customer Service Customer Experience Multi-channel support 38

Kayako

DECEMBER 31, 2015

Businesses are beginning to shift their thinking from outsourcing support to investing in it as a core team in the business. But there’s still a way to go, and for customer support to really thrive it needs the backing of the board – just like marketing and sales departments. This article covers the co-creation phenomenon.

Customer Support 35

Customer Support Self service Multi-channel support SaaS 35

Netomi

NOVEMBER 8, 2021

Salesforce is the leading customer relationship management (CRM) platform used by businesses to manage customer data, connect across a variety of channels and streamline customer support. The company’s Service Cloud automates service processes, streamlines workflows, and surfaces key articles to elevate agent productivity.

Chatbots 52

Chatbots Enterprise Self service CRM 52