Making the Case for an Intelligent Virtual Agent
DMG Consulting
JUNE 27, 2022
Making the Case for an Intelligent Virtual Agent. View this article on the publisher’s website. IVAs are not next-generation IVRs. It’s Time to Replace Your IVR with an IVA. IVR solutions have had an amazing run, but it’s time to retire them. June 27, 2022 By Donna Fluss.
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