COPC
OCTOBER 26, 2023
Crafting LLM AI Assistants: Roles, Process and Timelines Using the latest AI may seem as easy as developers using APIs in commercial LLM options like OpenAI. But it’s much more than enlisting engineers to call LLM APIs. Determining the information hierarchy we want the LLM to collect is part of the journey-mapping design process.
NobelBiz
FEBRUARY 14, 2023
API integration: API (Application Programming Interface) integration allows different systems to share data in real time. This can involve using data warehousing and business intelligence (BI) tools, API integration, or cloud-based solutions. Data integration: The next step is integrating the data from different sources.
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Babelforce
APRIL 14, 2021
The biggest CX design challenge is understanding the customer journey. Which actually means, the many possible customer journeys. Customer Journey Mapping (CJM) gives you visibility into how people reach you. Then create maps that lay out how people move through a standard journey. 2 Identifying weaknesses.
Upstream Works
OCTOBER 23, 2019
All of these interactions are pinpoints on a customer journey map that are (or should be) connected in order to effectively manage the customer experience. There’s a lot of information to collect, distill, organize, and leverage – often it’s more than an organization knows how to handle.
CSM Magazine
DECEMBER 10, 2021
Take the time to execute an employee journey mapping exercise that can help you uncover the personas found throughout your organization. Not every employee has the same experience or the same role, which means they will likely need different levels and types of support during onboarding and across their day-to-day duties.
Babelforce
DECEMBER 16, 2021
User journey mapping (UJM) is a technique for gaining a comprehensive view of a customer’s experience of a product. In this post: What is a user journey map? The basic elements of a user journey map Why is user journey mapping important? What is a user journey map?
CSM Practice
MARCH 8, 2021
Customer journey maps provide a standardized approach to transition from a reactive to a proactive model. They moved from churn mitigation and renewals to enhancing customer value. With the playbooks established, they provided a consistent experience that transformed them from being reactive to proactive.
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