Help Scout

SEPTEMBER 2, 2021

Scheduling calls with prospects if they need to debug or troubleshoot a technical problem. Working with users who want to design sites using our API. Triaging technical tickets and bugs before they are sent to our engineering team. Advising new users on appropriate implementation of technical products.

Technical Support 102

Technical Support Engineering APIs Education 102

CustomerSuccessBox

NOVEMBER 2, 2021

A seamless handoff from sales to customer success to implementation is necessary to deliver the promised early value. CS professionals must have felt the grunt of a bad transition from Sales to Customer Success. Why are Sales to CS handoffs a tricky stage? The first step after a sale is successful is onboarding.

Sales 52

Sales Engineering Upselling Customer retention 52

SmartKarrot

FEBRUARY 22, 2021

Drive improvements to workflows and processes to streamline internal communications between the Technical Support and Customer Success and cross-functional teams and meet KPIs to drive an excellent customer experience. Work with the Sales team to expand the revenue in accounts through new module sales and up-sell opportunities.

Upselling 10

Upselling Technical Support APIs Accountability 10

aircall

MAY 11, 2018

Aircall is a versatile phone system adored by small-but-growing sales and support teams. Not only do we engineer, optimize, sell, and troubleshoot the product, we also use it on a daily basis for our support and sales operations. Patrick — Customer Support. Joe — Technical Support.

Technical Support 88

Technical Support Analytics APIs Engineering 88

Cincom

MAY 3, 2024

For example, a sales rep using Eloquence could instantly produce a detailed quote by having the automation tool pull the prospect’s information from the CRM system, the latest pricing data from an ERP or e-commerce platform, and discounts from a pricing database into a quote template.

Enterprise 40

Enterprise CRM APIs Customer retention 40

JustCall

APRIL 5, 2023

Some of these include: AdaAgent Assist, Airkit Assist, Hub Auto, Reach, Balto, Calabrio, PCI Pan Digital Agent Assist, Pypestream, Verint, Zingtree, Talkdesk also offers API access for all plans. Nontheless, JustCall offers continued support through onboarding, training, and dedicated technical support personnel.

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Multichannel voip 52

Hodusoft

JULY 28, 2021

Understand Technical support tenure. Make sure the vendor has a qualified technical support team not only a sales engineer. You are likely to need support post installation and throughout the product’s lifecycle. .

voip 52

voip Technical Support APIs SaaS 52