AWS Machine Learning

MARCH 14, 2024

Whether creating a chatbot or summarization tool, you can shape powerful FMs to suit your needs. Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon via a single API.

Best practices 104

Best practices Engineering Chatbots Enterprise 104

Balto

NOVEMBER 2, 2023

In this blog, we’ll uncover the value of modern contact center solutions for enterprises, how they seamlessly integrate into your ecosystem, and why you can’t afford to ignore them. According to Gartner, utilizing AI chatbots could save contact centers up to a total of $80 billion in labor costs by 2026.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

AWS Machine Learning

MAY 3, 2023

With Amazon Bedrock , you will be able to choose Amazon Titan , Amazon’s own LLM, or partner LLMs such as those from AI21 Labs and Anthropic with APIs securely without the need for your data to leave the AWS ecosystem. Kendra ChatBot provides answers along with source links and has the capability to summarize longer answers.

Enterprise 67

Enterprise APIs Chatbots Government 67

IdeasUnlimited

JULY 28, 2022

However, for the purpose of this blog, we will only be reviewing methods in which customer experience can be improved using inbound calling in call centers. It is important to make use of APIs and integration to know where the customer is coming from, what the context is and where to take them ahead.

Customer Service 59

Customer Service Virtual Agent Call Center Abandon rate 59

AWS Machine Learning

MAY 4, 2023

We use the GPT4ALL-J , a fine-tuned GPT-J 7B model that provides a chatbot style interaction. The Neuron runtime consists of kernel driver and C/C++ libraries, which provide APIs to access AWS Inferentia and Trainium Neuron devices. Bring your own script – In this approach, you have the option to create your own model.py

APIs 76

APIs Scripts Engineering Chatbots 76

Real Blue Sky

MAY 18, 2022

As we referenced in our last blog post, employee’s expectations have also shifted. If an organization wants to explore options like chatbots, mobile app notification, payment services, call transcription, etc., It’s quite clear, consumers want quicker, better, seamless, and hyper-personalized interactions with brands.

Interactive Voice Response 52

Interactive Voice Response Self service APIs Contact Center 52

AWS Machine Learning

JUNE 27, 2023

You can’t view model artifacts such as weight and scripts, but you can still deploy to SageMaker instances for inferencing. The notebook also proceeds to install the ai21 Python SDK, which is a wrapper around SageMaker APIs such as deploy and invoke endpoint. As you can see, the model generated a post from the given prompt.

Enterprise 66

Enterprise APIs Scripts Chatbots 66

NobelBiz

APRIL 16, 2024

Utilize templates and predefined scripts to maintain consistency. Example: A legacy call center system might not integrate well with newer digital channels like messaging apps or artificial intelligence-driven chatbots. CRM Connectors and API Integrations: Updating CRM client profiles in real-time just got easier.

Contact Center 52

Contact Center CRM Call Center Best practices 52

Hodusoft

NOVEMBER 29, 2022

This blog post lists the top 10 contact center solutions that gained a lot of popularity in 2022 and are poised to keep up the momentum in 2023 and beyond. Out of them, only a few are worthy and enable businesses to excel in their customer service and support endeavors. Choosing the right contact center software is essential for success.

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40

AWS Machine Learning

APRIL 18, 2023

We make this possible in a few API calls in the JumpStart Industry SDK. Using the SageMaker API, we downloaded annual reports ( 10-K filings ; see How to Read a 10-K for more information) for a large number of companies. Use cases include custom chatbots, idea generation, entity extraction, classification, and sentiment analysis.

Finance 66

Finance Scripts APIs Sales 66

AWS Machine Learning

APRIL 18, 2023

We make this possible in a few API calls in the JumpStart Industry SDK. Using the SageMaker API, we downloaded annual reports ( 10-K filings ; see How to Read a 10-K for more information) for a large number of companies. Use cases include custom chatbots, idea generation, entity extraction, classification, and sentiment analysis.

Finance 52

Finance Scripts APIs Sales 52

JustCall

APRIL 12, 2023

If you’ve been using Gong and are looking for a Gong alternative, this blog is for you. Look for an alternative that offers APIs to integrate it with other tools you use. They include live agent assistance, script compliance alert, moment analysis, data migration support, and 24/7 live chat.

Sales 52

Sales Coaching CRM Contact center software 52

JustCall

JANUARY 29, 2024

Guessing you have skimmed over quite a few (read many) blogs pitching JustCall against Convoso, let’s put a full stop to your search with this ultimate JustCall vs Convoso comparison right here. JustCall is your restaurant with 100+ integrations for any CRM , webhook, or API – while Convoso serves up a mere 14 options.

Sales 52

Sales Abandon rate APIs CRM 52