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Generative AI, LLMs and AI Assistants: A Deep Dive into Customer Experience Technology

COPC

AI is advancing rapidly and will have a revolutionary impact on customer experience. The potential of AI to enhance customer engagement, streamline operations, and foster efficiency is undeniable. This article explores the inner workings of AI assistants, showcasing their ability to provide direct answers to customer inquiries.

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Adopting CX Innovation: How to Overcome the Challenge

TechSee

In today’s fast-evolving service landscape, companies are continuously innovating to improve customer experience (CX). For CX enhancements to truly impact your business, they must be readily adopted by both customers and service agents.

APIs 109
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Adopting CX Innovation: How to Overcome the Challenge

TechSee

In today’s fast-evolving service landscape, companies are continuously innovating to improve customer experience (CX). For CX enhancements to truly impact your business, they must be readily adopted by both customers and service agents.

APIs 109
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How Amp on Amazon used data to increase customer engagement, Part 1: Building a data analytics platform

AWS Machine Learning

It’s designed to provide a seamless customer experience to listeners and creators by debuting interactive live audio shows from your favorite artists, radio DJs, podcasters, and friends. When the message is received by the SQS queue, it triggers the AWS Lambda function to make an API call to the Amp catalog service.

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Best practices to build generative AI applications on AWS

AWS Machine Learning

Generative AI applications driven by foundational models (FMs) are enabling organizations with significant business value in customer experience, productivity, process optimization, and innovations. This is because such tasks require organization-specific data and workflows that typically need custom programming.

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Top 5 Call Center Quality Assurance Software for 2024

Balto

Reporting and Analytics: LiveAgent provides you with in-depth insights into customer interactions, contact center performance, and overall support operations to support effective decision-making. Automated recommendations also aid in specialized coaching, improving dialogue quality and overall outcomes for your company and customers.

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The ChatGPT Revolution

The Northridge Group

To get a handle on ChatGPT, its implications, benefits, challenges, and best practices for contact centers we had a virtual conversation recently with Nathan Hart, Senior Director of Technology, Solutioning & Data Analytics, The Northridge Group. and most recently (at presstime) GPT-4. But ChatGPT can do much more than just reply.