APIs Banking Consulting Enterprise 
AWS Machine Learning
MARCH 29, 2024
The integration of Amazon Lex with Talkdesk cloud contact center is inspired by WaFd Bank (WaFd)’s digital innovation journey to enhance customer experience. For example, the following figure shows screenshots of a chatbot transitioning a customer to a live agent chat (courtesy of WaFd Bank).
Cisco - Contact Center
JANUARY 10, 2023
As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.
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AWS Machine Learning
FEBRUARY 6, 2023
The benefits of Amazon Lex and Talkdesk CX Cloud are exemplified by WaFd Bank , a full-service commercial US bank in 200 locations and managing $20 billion in assets. The bank has invested in a digital transformation of its contact center to provide exceptional service to its clients.
AWS Machine Learning
OCTOBER 31, 2023
Enterprise Resource Planning (ERP) systems are used by companies to manage several business functions such as accounting, sales or order management in one system. We address that information cutoff by coupling the LLM with a Google Search API to deliver a powerful Retrieval Augmented LLM (RAG) that addresses Schneider Electric’s challenges.
ChurnZero
MARCH 18, 2022
Speaker: Dave Kellogg , Principal, Dave Kellogg Consulting. Their report shares the results from a survey of private SaaS companies which KBCM Technology Group’s software investment banking team conducted in June and July 2021. What boards and investors expect from your Customer Success organization. Q&A recap. Is that fair, Dave?
Smooch
APRIL 1, 2019
Don’t confuse the WhatsApp Business app with the WhatsApp Business API. That’s a more complex integration that enables large businesses to engage customers on the channel using their existing enterprise software. WhatsApp’s API is still in early access, along with Apple and Google’s competing business chat platforms.
AWS Machine Learning
MAY 24, 2023
The following video highlights the dialogue-guided IDP system by processing an article authored by the Federal Reserve Board of Governors , discussing the collapse of Silicon Valley Bank in March 2023. A key advantage of local LLM deployment lies in its ability to enhance data security without submitting data outside to third-party APIs.
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