CustomerSuccessBox

MARCH 2, 2022

The accelerating growth in the customer success industry is due to: Digitization, Increased volume of data, and Advanced analytics solutions. These help in reducing churn and monitoring of customer health scores, and of course the arrival of cloud deployment. Yet, customers expect to receive the best service to meet their needs.

Marketing 52

Marketing Transportation Enterprise Analytics 52

ViiBE Blog

AUGUST 17, 2021

What is the purpose of customer experience management? Customer experience. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Why track customer experience analytics? Simply put, if you fail to impress your potential customers, they’ll choose your competitors. ViiBE Blog.

Customer Experience 52

Customer Experience Management Automotive Brand ambassadors 52

TechSee

JUNE 25, 2019

It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers. Intent prediction enables call centers to up their game by giving customers the assistance they need in the way they want it. Emotion analytics. CLV optimization.

Technology 122

Technology Customer Service Gamification Contact Center 122

CSM Practice

SEPTEMBER 25, 2020

You have to have good data about your customers, you’ve got to have product usage data, everyone’s investing in product analytics to even for on-premise companies they’re doing telemetry a super-hot area. And then number four is driving product adoption. 5 years a few things will happen at a macro level.

Upselling 85

Upselling Surveys Chief Customer Officer Consulting 85

ViiBE Blog

AUGUST 2, 2021

Call Center , Customer experience , Remote operations , Technology. Automotive , Construction , Energy , Insurance , SMB , Transport. Customer relationship management (CRM) is a broad system of different products and services that enable effective management of customer interactions across an organization. ViiBE Blog.

CRM 52

CRM Automotive Call Center Transportation 52

aircall

JUNE 16, 2021

In fact, 25% of our surveyed respondents agree that a fast response time is the most important indicator of good customer service. It was especially important for the Health and Home sectors and the Shipping and Transport sectors. Great customer service improves customer retention.

Customer Service 62

Customer Service Surveys Customer retention Coaching 62

Netomi

JANUARY 5, 2022

Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. A Center-Out business architecture enables better and more empathetic customer experiences – Interview with Don Schuerman of Peg. Dennis Wakabayashi.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98