ViiBE Blog

AUGUST 2, 2021

What is CRM integration and why is it useful? Call Center , Customer experience , Remote operations , Technology. Automotive , Construction , Energy , Insurance , SMB , Transport. But how does CRM integration work and how useful can it be for your business? How CRM integrations strengthen your call center.

CRM 52

CRM Automotive Call Center Transportation 52

ViiBE Blog

AUGUST 17, 2021

What is the purpose of customer experience management? Customer experience. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Why track customer experience analytics? Simply put, if you fail to impress your potential customers, they’ll choose your competitors. ViiBE Blog.

Customer Experience 52

Customer Experience Management Automotive Brand ambassadors 52

aircall

JUNE 16, 2021

In fact, 25% of our surveyed respondents agree that a fast response time is the most important indicator of good customer service. It was especially important for the Health and Home sectors and the Shipping and Transport sectors. Knowledge of your customers’ past interactions and problems in every call won’t just reduce friction.

Customer Service 62

Customer Service Surveys Customer retention Coaching 62

Balto

APRIL 20, 2023

The industries feeling the most pressure are Transportation, Travel & Hospitality, Collections, Insurance, and Financial Services. For example, those that did layoffs cared slightly less about customer satisfaction and customer retention than those who did not do layoffs — and significantly less about net promoter score (NPS).

Contact Center 52

Contact Center Real estate Transportation Average Handle Time 52

Netomi

JANUARY 5, 2022

Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. A Center-Out business architecture enables better and more empathetic customer experiences – Interview with Don Schuerman of Peg. Dennis Wakabayashi.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

JustCall

APRIL 12, 2023

These digital signals can then be converted into voice once received – that is how a phone call is connected Since phone calls are transported as digital signals, it is easy to store the data securely in cloud spaces. This helps boost customer retention and improve the conversion rates of a business.

virtual call center 52

virtual call center call center solutions Call Center call center software 52