DMG Consulting Releases 2024 Workforce Management for the Enterprise in the Digital Era Report
DMG Consulting
MARCH 27, 2024
In some instances, virtual currency is being used to incentivize agents to meet business needs, a welcome improvement from past practices that forced employees into working undesirable hours. WFM vendors are also looking for creative ways to motivate agents via gamification to self-schedule hard-to-fill shifts and hours.
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