OrecX

MARCH 26, 2019

Outbound sales and marketing campaigns today leverage just about every communication channel when it comes to connecting with customers and prospects - email, voice, SMS, chat, social media, etc. When selecting a call recording and speech analytics system, look for these capabilities to help you optimize your outbound campaigns: 1.

Outbound sales 66

Outbound sales APIs Analytics Engineering 66

Monet Software

JANUARY 16, 2020

To blend or not to blend—that is the question for today’s call centers. Blended agent assignments have been a staple of the contact center since the advent of automated call distribution (ACD) systems. Using blended agent stations in today’s omnichannel contact center entails a high degree of complexity.

Contact Center 77

Contact Center Abandon rate Outbound sales Average Handle Time 77

Callminer

NOVEMBER 25, 2019

An efficient call center operation hinges on the ability of management to identify flaws in their systems and practices as well as execute improvement plans to fix these quickly. However, the exact tools and approach you employ at your call center for this purpose should align with your center’s mission and personnel.

Best practices 182

Best practices Call Center Metrics Average Handle Time 182

Global Response

FEBRUARY 13, 2022

Ready to increase customer engagement and satisfaction, reduce average handle time and grow sales? Then it might be time for you to consider a multi-channel contact center for your business. When outsourcing a contact center, look for a customer-centered contact center who offers multi-channel or omnichannel contact center solutions.

Multichannel 62

Multichannel Contact Center Multi-channel support Average Handle Time 62

Robert Davis

APRIL 5, 2018

Telesales agents trained in conversational sales techniques provide a meaningful emotional connection that not only increases conversion rates and customer satisfaction, but customer loyalty as well. Davis and Associates , a renowned customer contact consultant: “The first 30 seconds of an outbound sale call is critical.

Telemarketing 48

Telemarketing Outbound sales outsourcing Quality calibration 48

Tethr

JANUARY 18, 2019

Large enterprises – defined as an organization employing more than 1,000 call center agents – are increasingly moving to cloud-based contact center platforms and away from complex on-premise hardware and software. Calls flow securely from the Five9 cloud to the Tethr cloud where they are transcribed and analyzed.

Enterprise 48

Enterprise Outbound sales Call flow APIs 48

JustCall

OCTOBER 22, 2020

The auto dialer acts as a co-pilot for sales teams. The ideal software for outbound sales campaigns, an auto-dialer increases sales productivity by as much as 200%. Think of the outbound sales campaigns as the manufacturing process. The auto dialer has altered the way call centers and sales teams function.

Real estate 76

Real estate CRM Banking Outbound sales 76

Robert C. Davis and Associates

APRIL 5, 2018

Telesales agents trained in conversational sales techniques provide a meaningful emotional connection that not only increases conversion rates and customer satisfaction, but customer loyalty as well. Davis and Associates , a renowned customer contact consultant: “The first 30 seconds of an outbound sale call is critical.

Telemarketing 40

Telemarketing Outbound sales outsourcing Quality calibration 40

aircall

AUGUST 18, 2017

The platform helps companies track their web and social media presence and draw analytical insights. Mention’s phone operations are split into three functions: An outbound sales team t o discover new leads and set up product demos. Founded in 2012, Mention rapidly acquired over 650,000 customers. How Mention uses Aircall.

Sales 59

Sales Outbound sales Inbound sales voip 59

Talkdesk

APRIL 12, 2016

Account-based GTM involves coordinated inbound and outbound sales and is generally best for enterprise targets. Greenfield GTM involves broad outbound calling to a territory or vertical and is generally used for mid-market targets. Kristina recommends creating a unified platform for business tools to ease sales processes.

Sales 40

Sales Outbound sales call center software Accountability 40

Callminer

OCTOBER 22, 2019

For some companies, outsourcing call center services makes sense, while others are better served by keeping call center functions in-house. When it comes to choosing a call center service, that choice becomes even more difficult. Outbound would be a sales and marketing solution to help your business grow.

Best practices 203

Best practices Call Center outsourcing Contact Center 203

CrazyCall

AUGUST 8, 2019

In this article we’ve decided to present you 20 call center metrics that will make it easier for you to gain powerful insights into the sales call performance and keep an eyeon your customer service efforts. Inbound call center metrics: Inbound Call Volume. First Call Resolution. Call Attempts.

Call Center 52

Call Center Metrics Abandon rate Management 52

JustCall

APRIL 3, 2023

Today, auto-dialers have become an integral part of outbound call centers. PhoneBurner is a popular auto-dialer and sales acceleration tool. Loaded with powerful features such as predictive dialing, intelligent analytics, and multiple integrations, they can easily replace PhoenBurner. out of 5. out of 5.

voip 52

voip Interactive Voice Response CRM Coaching 52

JustCall

APRIL 26, 2022

Many industries require calls to be recorded for compliance purposes. AI-powered voice analytics tools go a step further by storing transcripts and insights about each meeting in a centralized location so you can easily prove compliance when necessary. Analytics and Benchmarking. Better customer experience.

Coaching 52

Coaching Benchmark Sales Analytics 52

JustCall

FEBRUARY 2, 2024

What is the JustCall Sales Dialer? JustCall Sales Dialer is your outbound sales weapon of choice, designed to crush manual dialing and fuel your sales engine. Whether it’s an Excel spreadsheet or your CRM, JustCall makes call data readily available for dialing.

Sales 52

Sales APIs Engineering CRM 52

JustCall

AUGUST 5, 2020

A cloud phone system, JustCall is the perfect addition to your outbound sales tool kit. Gone are the days when sales reps were bound by wire-based landline phone systems. Cloud phone systems are a big boon for modern sales team- whether remote or on-premise. Sales Analytics and Reporting Tools .

Sales 98

Sales CRM Analytics Accountability 98

JustCall

MARCH 9, 2023

Call Recording and Analytics Software Call recordings are analyzed for important moments that indicate whether reps are following or deviating from their call plan/script. Ensure Compliance Many industries require calls to be recorded for compliance purposes.

Coaching 52

Coaching Sales Chatbots Analytics 52

JustCall

AUGUST 1, 2019

The ideal use case for Predictive Dialer: Enterprise, big sales or support team, call and contact centers can employ predictive dialer for scaling the revenue. As there will be multiple active calls at any moment, predictive dialer needs the backing of a team that can handle all these calls.

Outbound sales 56

Outbound sales CRM Scripts Sales 56

JustCall

SEPTEMBER 16, 2019

Sales Dialers – Auto Dialer and Predictive Dialer: If a business is serious about growth, they have to break the mold of traditional outbound sales. And this can only be achieved by putting a brain behind the outbound sales strategy- Sales Dialers. Call Analytics. Live Call Activity.

Sales 64

Sales Interactive Voice Response CRM Call Logging 64

JustCall

APRIL 5, 2022

You can set up voicemail drop to automatically drop a voicemail after a certain number of rings on an unanswered call or after a certain number of seconds on an answered call. Call recording. VoIP call recorder is vital for teams at call centers and helpdesks. Call analytics.

voip 52

voip CRM Interactive Voice Response Sales 52

JustCall

FEBRUARY 13, 2023

The attention is on every sales call center! Sales call centers have become essential to many businesses, serving as customers’ first point of contact and providing valuable support and assistance. A key benefit of call centers is allowing businesses to expand their reach.

Sales 52

Sales Call Center Interactive Voice Response CRM 52