customer-stories 
aircall
NOVEMBER 9, 2022
Cloud-based phone systems , voice-over internet protocol (VoIP), virtual telephony–or whatever name you know them by—offer cost savings in different shapes and sizes. But just because you’ve switched your sales and support teams to using business VoIP phones , doesn’t mean those cost savings come automatically. The good news?
VirtualPBX
FEBRUARY 1, 2024
They’re known for their reliability, simplicity, and widespread availability, making them a go-to choice for many residential and small business customers. A Brief History The story of the POTS line begins in the late 19th century with the invention of the telephone by Alexander Graham Bell.
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VirtualPBX
FEBRUARY 1, 2024
They’re known for their reliability, simplicity, and widespread availability, making them a go-to choice for many residential and small business customers. A Brief History The story of the POTS line begins in the late 19th century with the invention of the telephone by Alexander Graham Bell.
Hodusoft
MAY 10, 2024
Now, they’re the cornerstone of customer service and support, enabling seamless communication and collaboration with the help of call and contact center software , regardless of physical location. Virtual call centers leverage cloud-based technology to enable remote agents to handle customer inquiries from anywhere in the world.
Fonolo
APRIL 2, 2019
One of our goals with the Fonolo blog is to expose our readers to a broad range of voices on a broad range of topics. He has a great opening story about the Pony Express. Enterprise Connect included a panel featuring: Sheila McGee-Smith, President and Principal Analyst, McGee-Smith Analytics. Read more on their blog post.
Avaya
APRIL 15, 2019
This blog is authored by Robin Gareiss, President and Founder, of Nemertes Research. She also is a widely recognized expert in the communications field, with specialty areas of VOIP/UC, collaboration, and managed/hosted/cloud communications services. The key findings: Improves customer satisfaction (30%). The Road to AI.
aircall
MAY 13, 2019
Whether it’s for sales operations or customer support, brands need a way to communicate with their current and future clients. Voice over internet protocol (VoIP) providers offer businesses an affordable, modern, and more versatile alternative to classic landline phones, but questions of “reliability” create a hesitation to switch.
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