Clarabridge

OCTOBER 25, 2017

One challenge organizations have today is the lack of data to validate bold moves, like strategic decisions to change policies, procedures and products. Journey analytics combines big data technology, advanced analytics, and functional expertise to help companies perfect their customer journeys. 1- Gather the data.

Analytics 40

Analytics Feedback Big data Banking 40

C3Centricity

DECEMBER 1, 2020

And this is thanks to the increased use of data, or as we now like to term it Big Data, and algorithms to analyse it all. . Data gives us information about what to do, or more precisely, AI now controls many of the processes in which we are involved. It’s not that Big Data is smarter.

Marketing 71

Marketing Big data Customer centricity B2C 71

Call Design

SEPTEMBER 21, 2021

Data Analytics. The contact centre industry is no different from any other and analysing big data allows managers to refine output more accurately than ever before. Here are effective ways to use gamification within your contact centre to improve the quality of customer service.

Gamification 78

Gamification Schedule adherence Average Handle Time First call resolution 78

Avaya

MAY 9, 2017

It means enterprise leaders having a firm grip on the big data that infuses their organizations. Meanwhile, automation and data analytics have evolved from luxuries to enterprise necessities. Our ebook, The Fundamentals of Digital Transformation, can help organizations get started.

Customer Experience 76

Customer Experience Government Big data Enterprise 76

Peter Lavers

NOVEMBER 16, 2017

This change has been complemented by the move to purely digital products in some categories e.g. music downloads, ebooks / enewspapers / emagazines, movie streaming, SaaS. These lenses are perfectly possible to build and reconcile with good data governance and the latest AI and analytics tools.

Customer centricity 183

Customer centricity Automotive Finance Marketing 183

Avaya

AUGUST 2, 2017

They’re challenged with evolving from legacy hardware to a services-based ecosystem that supports digital drivers like cloud, mobile, big data analytics, and social. Check out our eBook, Fundamentals of Digital Transformation. Interested in not just creating but executing a successful digital transformation?

Enterprise 63

Enterprise Big data Analytics Technology 63

Avaya

MAY 23, 2017

Technologies like Artificial Intelligence, automation, big data, and the Internet of Things have made digital transformation an absolute necessity for organizations. The key is being able to openly share customer data across all teams, processes and customer touchpoints. Let me know what you think.

Customer centricity 42

Customer centricity Contact Center Big data Analytics 42