Analytics Big data Customer centricity eBook 
C3Centricity
DECEMBER 1, 2020
And this is thanks to the increased use of data, or as we now like to term it Big Data, and algorithms to analyse it all. . Data gives us information about what to do, or more precisely, AI now controls many of the processes in which we are involved. It’s not that Big Data is smarter. ” Why?
Peter Lavers
NOVEMBER 16, 2017
This change has been complemented by the move to purely digital products in some categories e.g. music downloads, ebooks / enewspapers / emagazines, movie streaming, SaaS. Pretty much everything described so far has been about what businesses “do” for and to our customers.
Avaya
MAY 23, 2017
Technologies like Artificial Intelligence, automation, big data, and the Internet of Things have made digital transformation an absolute necessity for organizations. Rather, most fail to understand their customers well enough to envision a truly customer-centric, digitally-transformed environment.
Expert insights. Personalized for you.
71 
Let's personalize your content