Analytics Big data Customer Care eBook 
Comm100
JUNE 5, 2018
Capturing Customer Data. Chatbots and voice AI agents can capture data from customer interactions and feed it into analytics software. This doesn’t mean that human agents will be out of work, since 90% of customers affirm that there needs to be the option to talk to a live agent from the call center.
Clarabridge
JUNE 29, 2017
By harnessing consumer feedback, Customer Care teams know the satisfaction drivers unique to each touchpoint and consistent across all touchpoints. Just know that some websites block applications typically used to harness data. Check out new The Magic of Consumer Feedback eBook.
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