OctopusTech

JULY 21, 2023

An effective CDM helps in increasing customer satisfaction and engagement rate as by leveraging this data, companies can modify their goods and services to meet all individual customer expectations. This helps to boost customer advocacy and loyalty by strengthening the bond with them.

Best practices 62

Best practices Management Upselling Sales 62

CustomerSuccessBox

SEPTEMBER 20, 2021

It shifts the focus away from providing general information about the “why” and the “what” of Customer Success, to delivering practical, proven methods and practices that provide the “how” of delivering Customer Success. Recommended reads: Leveraging Analytics and Data to Empower Customer Success.

SaaS 64

SaaS Customer centricity B2B Best practices 64

SmartKarrot

NOVEMBER 8, 2022

Role: Director of Customer Success Location: London, England, United Kingdom (Hybrid) Organization: Law Business Research As a Director of Customer Success, you will develop the people, process, and tooling needed to drive meaningful outcomes in the division (GRR, NRR, renewals, customer health, customer advocacy).

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

Totango

OCTOBER 29, 2019

An understanding of how to apply the insights generated by analytics. Talent for soothing angry customers and good negotiation skills. And the best CS teams main priorities include : Product adoption. Customer advocacy. Customer support. The ability to build trust by consistently delivering on promises. .

Upselling 61

Upselling Feedback Customer advocacy Accountability 61

CSM Practice

FEBRUARY 24, 2020

5. Advocacy Activity. Customer advocacy is no doubt crucial to gaining new customers in both services and technology companies. Advocates occur naturally but it is the job of the customer success team to promote advocacy among your successful customers. About CSM Practice.

Metrics 59

Metrics Customer advocacy Customer centricity Customer effort 59

SmartKarrot

APRIL 18, 2022

Drives innovation, best practices, and process improvement. Enforce process adherence across the teams to create a consistent experience for customers and other team members. Monitor customer health to track usage and overall customer satisfaction. Apply here: [link] Role: Sr.

Advertising 19

Advertising Customer advocacy Finance Best practices 19

SmartKarrot

SEPTEMBER 7, 2022

Role: Director, Customer Success Location: Remote, Atlanta, GA, US Organization: Everstream Analytics As a Director of Customer Success, you will hire, develop and lead a world-class enterprise customer success team. Establish executive-level customer relationships with the most strategic customers.

Customer advocacy 19

Customer advocacy Coaching Upselling B2B 19