Callminer

JULY 15, 2019

This virtual conference will cover a ranging of topics, expert speakers, partners and customers about better customer and agent experiences through speech analytics. This is a great opportunity to listen, watch, and learn the latest CX analytics information out there! Thursday, July 25th Customer Experience.

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

Dialer 360

DECEMBER 14, 2018

Artificial Intelligence Integrated – Customer Interactions. Business is getting deeper into predictive analytics by using AI applications. This is to help streamline call center experience for customer and reps. These offer applications with open APIs provide a new level of customization and integration.

Call Center 21

Call Center Analytics Customer centricity APIs 21

Enghouse Interactive

JULY 10, 2018

The resulting confusion was clearly detrimental to customer experience and unnecessarily consumed time and other Partner Colorado resources. For Partner Colorado, Enghouse’s use of open APIs allows integration with the in-house CRM. Use journey analytics to drive better experiences. What are journey analytics?

Self service 40

Self service CRM Contact Center Analytics 40

ConvergeOne

DECEMBER 7, 2021

The purpose of this blog post is to help folks understand why this is important and how it relates specifically to customer experience. We’ve been seeing many customers who have adopted composable architecture experience positive outcomes. I mentioned open APIs and microservices.

APIs 90

APIs Big data Analytics Engineering 90

Natalie Petouhof

MAY 25, 2016

What to Consider If You Want to Develop An IoT Product Strategy Constellation’s next-generation customer experience theme focuses on how digital business and IoT not only improve the customer journey, but also transforms business models. Often, companies forget to map the lifecycle of the customer from.

Customer centricity 45

Customer centricity Technology Customer Experience Big data 45

AWS Machine Learning

JULY 25, 2022

Advances in AI and machine learning (ML) can be employed to improve the customer experience, increase the efficiency and accuracy of operational workflows, and enhance performance by supporting multiple aspects of the trading process. For production, we wanted to invoke the model as a simple API call.

Scripts 70

Scripts Engineering Analytics APIs 70

aircall

APRIL 16, 2021

Deliver quality customer experience. When your sales and support teams run like a well-oiled machine, they’re in the best position to provide the best possible customer experience. SaaS works well for a variety of general use cases, including: Data backup. Big data analytics.

SaaS 62

SaaS Sales Coaching APIs 62

Xaqt

JUNE 22, 2020

From frontline supervisors to executive leadership, reporting is the lifeblood of call center operations and the window into Customer Experience. Couple this with pricing strategies from CCaaS providers that place a premium on analytics capabilities and it quickly becomes cost prohibitive for many companies to acquire these tools.

Call Center 52

Call Center Contact Center Analytics Engineering 52

aircall

MAY 24, 2021

In today’s marketplace, it’s hard to survive without the cloud, big data, APIs, IoT, machine learning, artificial intelligence, automation, and mobile technologies. You need to think about customer experience and work backward to the technology.” — Steve Jobs. Customer Experience. Top-line growth.

Best practices 62

Best practices Call Center Technology Analytics 62

aircall

MARCH 19, 2021

By 2025, global data is projected to grow to 175 zettabytes. What happens to all this data? For some businesses, they use this customer data to gain unique insights to improve things like sales performance or the customer experience. And out of those who do practise data collection, only 12% analyze it.

Sales 62

Sales CRM Marketing Best practices 62

SmartKarrot

JUNE 23, 2020

SaaS businesses, more than any other, is dependent on the customer. When companies discovered this and User Interface (UI) and Customer Experience (CX) overtook other measures of SaaS success, the way business is done shifted from market oriented one to a product led one. Behaviour data is essential for behaviour analysis.

Analytics 10

Analytics SaaS Upselling Entertainment 10