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An Alternative Approach to Agent Training

Call Center Weekly

This answer is unacceptable simply because there are many alternative methods of training and development available. By Sean Hawkins Two of the common reasons I hear regarding a lack of agent training, are no money and no time. As I work in a small sized contact center, I am dealing with a smaller budget and fewer resources.

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The Top 9 Ooma Alternatives

aircall

Finding an Ooma alternative for your cloud-based business telephone solution isn’t difficult in today’s market, where competition is rife and users are spoiled for choice. . In fact, they’re vastly different, making the challenge more about selecting the right Ooma alternative that matches your business requirements.

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50 Alternative Ways to Say “Sorry for the Inconvenience”

CSM Magazine

Here are 50 alternative ways to express your apologies and show customers that you truly care about their experience. 50 Alternatives to “Sorry for the Inconvenience” We sincerely apologize for any trouble we’ve caused. Your patience during this matter is greatly appreciated.

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The 4 Best CircleLoop Alternatives for Growing Teams

aircall

To help you choose the ideal solution for your business, we’ve compiled a list of the top CircleLoop alternatives on the market. As your team grows and expands to a global client base, it may be worth considering a CircleLoop alternative. Here are the top features businesses need to consider when looking for a CircleLoop alternative.

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Study: The Health of the Contact Center

What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.

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Provide Alternative Solutions to Create a Better Customer Experience

Peter Lavers

Companies need to train their staff to provide alternative solutions and avoid the easy “no” response in order to create a better customer experience. Their response is to think first and if the response is “no”, offer some possible alternative solutions. Providing Alternative Solutions in Action. Guest Author bio: Richard R.

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Boost Productivity & Performance with These 4 Telzio Alternatives

aircall

That’s why it’s important to get a sense of Telzio alternatives that might be a better fit. What You Need to Know About Telzio Telzio is a cloud-based business phone solution that provides standard features commonly found among most alternative providers. Pricing Telzio offers two main pricing plans for you to choose from.

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To Text or To Talk? Understanding Customer Care Preferences for Voice and Digital Channels

Based on a recent Harris Poll, learn why consumers choose one channel over another, and how common frustrations with specific channels drive consumers to pick alternatives. As customer care channels continue to evolve and expand, there’s been a lot of debate about which channels customers actually prefer to interact with brands.

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3 Sizzling Ways to Warm up Cold Calls

Dig into this eBook to find out how to make cold calling a thing of the past with: Powerful sales engagement and automation Insights, signals, and deep prospect research Alternative touchpoints that keep the conversation alive

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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.