Balto

AUGUST 29, 2023

This guide aims to introduce you to call center compliance, its importance for your organization, and how you can integrate compliance into your company’s culture and policies. A call center employee seated at a desk wearing a headset, while receiving coaching from a manager standing next to the desk.

Call Center 52

Call Center Interactive Voice Response Telemarketing Contact Center 52

Quality Contact Solutions

DECEMBER 23, 2021

Knowing how to place a person on a DNC list is essential, so companies also make sure they have a solid DNC policy and training that ensures all employees understand what to do and how to do it. In many cases, robocalling is avoided because of the negative response that consumers could have (and complaints that could follow!).

Telemarketing 98

Telemarketing Wireless voip Best practices 98

JustCall

APRIL 5, 2022

HIPAA refers to the Health Insurance Portability and Accountability Act of 1996. This is a series of regulatory standards that outline the lawful use and disclosure of protected health information (PHI). The rule also outlines the limitations in terms of usage and disclosure of such information that a business has to adhere to.

voip 52

voip Interactive Voice Response Healthcare Transportation 52

JustCall

APRIL 2, 2021

HIPAA refers to the Health Insurance Portability and Accountability Act of 1996. This is a series of regulatory standards that outline the lawful use and disclosure of protected health information (PHI). Make sure all your employees are fully aware and well-versed with the HIPAA-compliant policies and practices.

voip 96

voip Healthcare Interactive Voice Response CRM 96

NobelBiz

APRIL 9, 2024

Call centers play a crucial role in customer service and sales operations. The Health Insurance Portability and Accountability Act (HIPAA), enacted in 1996, fundamentally shapes the U.S. Compliance with the Health Insurance Portability and Accountability Act (HIPAA) is paramount to safeguarding the privacy and security of patient data.

Call Center 104

Call Center Telemarketing Healthcare Government 104

Cincom

MAY 3, 2024

That’s why more enterprises today rely on business document automation software like customer communication management (CCM) systems to simplify and accelerate document generation while enhancing accuracy. Related: What Is Customer Communication Management Software? What Is Document Automation? This drives big productivity gains.

Enterprise 40

Enterprise CRM APIs Customer retention 40

Callminer

SEPTEMBER 5, 2017

Call center QA and monitoring teams are responsible for ensuring the quality of interactions between call center representatives and consumers. Much of the responsibility of this falls on QA teams, who must ensure that agents adhere to policies, security, quality, and more. In her free time, she writes literature. Lindsey Brown.

Call Center 140

Call Center call center software outsourcing Coaching 140