Russel Lolacher

MAY 7, 2023

How to create a psychologically safe space for feedback. It means that I can’t hold people to high performance standards or accountability is going to fall. So for example, feedback, how can you provide a psychologically safe? But we do have some material in the playbook about feedback. All by the wayside.

Feedback 102

Feedback Engineering Personalization Consulting 102

ChurnZero

JANUARY 4, 2024

Pure ‘relationship management’ CSMs, with access to onboarding specialists, product specialists, and account management layers, will become a structure of the past.” Companies that don’t do this might keep those employees without other options, but will see lack of engagement and poor morale.”

Chief Customer Officer 52

Chief Customer Officer SaaS Best practices Journey mapping 52

JustCall

MARCH 7, 2023

They need more personalized training that takes into account their strengths and weaknesses. This can be provided in digital or virtual workshops, video seminars, webinars, or one-on-one coaching and mentoring. This means reviewing your sales, measuring KPIs, monitoring customer feedback, and tracking customer sentiment.

Best practices 52

Best practices Sales Morale Personalization 52

ijgolding

JUNE 9, 2015

COMPETENCY 2 – Organisational adoption and accountability. An organisation is able to adopt customer-centricity and be accountable if it. Maintains a dedicated list of top customer experience improvements, including which senior executive is accountable for resolution. Aligns business goals with customer-focused culture.

Customer Experience 119

Customer Experience Customer centricity Metrics Journey mapping 119

SmartKarrot

SEPTEMBER 21, 2023

It provides your team with the ‘how-to’ on promoting relevant products or services in an account. Listen and Learn Feedback is golden. Adjust your strategy based on their feedback to refine your future approaches. Build trust and consistency, and account expansion will naturally follow.

Scripts 10

Scripts CRM Accountability Feedback 10

delighted

SEPTEMBER 20, 2019

Perks about relevant happenings, workshops, the latest trends, and special offers. Addressing customer feedback and managing your reputation. For example, support reps are exposed to high volumes of both qualitative and quantitative feedback by working closely with customers to solve their most pressing issues.

Customer Experience 45

Customer Experience Customer Service Surveys Self service 45

TLC Associates

JUNE 20, 2019

Santa needs elves in the workshop and your business needs agents to keep handle times low and satisfaction high. In fact, your contact center agent profile for holiday hires should account for adaptability, attention to detail, and compatibility with your business. Overcoming Workforce Shortages.

Customer Service 40

Customer Service Average Handle Time Abandon rate outsourcing 40

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Comm100

NOVEMBER 3, 2017

Another training option is in-person social media workshops and training activities. Have your team create fake Twitter accounts (or use their own!). Create a mock social media account for your business, and have your social media reps log in. At the end of each simulation, go over the trainees’ responses and give feedback.

Marketing 45

Marketing Accountability Customer Service Feedback 45

aircall

DECEMBER 13, 2018

Combining these two themes together, one could say today’s customer support leaders have a mandate to find cost-effective ways of attracting candidates, maximizing talent, and improving morale. This finding suggests the feedback loop between those in the corner offices and those on the front lines might need a bit more maintenance.

Surveys 54

Surveys Customer Support B2C CRM 54

Integrity Solutions

MAY 24, 2023

When participants leave sales training, there must be a structured follow-up process that ensures: Accountability for real-world application Repetition Feedback on progress Positive reinforcement and supportive coaching For sales training and skills to turn into a way of doing business, they have to be hard-wired into the culture.

Sales 52

Sales Coaching Accountability Personalization 52

Russel Lolacher

JUNE 13, 2022

So folks will come and shop in their stores, you want that feedback, how was your experience all that good stuff, right? But when we were able to convince them, let’s come start meshing this data together, looking at customers and employees feedback at the same time. So the client had customer surveys, right?

Coaching 59

Coaching Engineering Personalization Feedback 59