CCNG

NOVEMBER 9, 2022

Despite its unique impediments, contact center senior leaders should regularly examine the effectiveness of their employee engagement strategies. Automatically aggregate, synthesize and analyze collective data and present it in functional real-time management dashboards to every stakeholder. Gather in person.

Gamification 195

Gamification Customer Experience CCNG Employee engagement 195

CX Accelerator

DECEMBER 31, 2018

The specific challenge was as follows: How can we as leaders develop a healthy blend of compassion, flexibility, and empathy, while fostering the right amount of individual accountability inside of our teams? What are the goals/KPI’s that everyone is accountable for? What a fantastic question! They have a free or paid version.

Calibration 244

Calibration Schedule adherence Coaching Employee engagement 244

Playvox

JANUARY 25, 2024

And 46% of customers will buy more when given a personalized experience. Contact centers need to account for additional variables, such as agents who specialize in specific and/or asynchronous channels. WEM adds the element of employee engagement as the linchpin to delivering outstanding CX. Why is WEM Better than WFO?

Coaching 77

Coaching Contact Center Quality management Schedule adherence 77

Virtual Live Labs

SEPTEMBER 30, 2020

Leaders, trying to find their teams, start chasing down employees in the virtual hallways. When that doesn’t work, the organization adopts accountability strategies to get people into the desired activities. Employees then begin to feel management doesn’t care and that the company is really only interested in making money.

Coaching 130

Coaching Contact Center Employee engagement Accountability 130

Virtual Live Labs

SEPTEMBER 30, 2020

Leaders, trying to find their teams, start chasing down employees in the virtual hallways. When that doesn’t work, the organization adopts accountability strategies to get people into the desired activities. Employees then begin to feel management doesn’t care and that the company is really only interested in making money.

Coaching 130

Coaching Contact Center Employee engagement Accountability 130

Russel Lolacher

OCTOBER 16, 2022

In this episode of Relationships at Work, Russel chats with productivity expert and author Mike Vardy on our relationship with time management in the workplace and how we can look at it differently. Why “time management” is the wrong term. The trial and error of time management personalization.

Time management 98

Time management Management Personalization Government 98

Monet Software

APRIL 24, 2020

And they should take into account that remote work generally requires more independent time management skill and tech savvy than on-site employment. Early on, however, managers should be especially sensitive to how QM and performance feedback is delivered. Feedback mechanisms to ensure communication is a two-way street.

Contact Center 62

Contact Center Management call center workforce Average Handle Time 62